CyrusOne

Technical Program Manager

CyrusOne • $100K — $140K *
US-AnywhereRemote in Dallas, TX
Information Technology
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • BA or BS in a technical discipline or equivalent experience
  • 5+ years of experience in data center colocation or IT infrastructure support
  • Strong technical understanding of contract and lease terms including energy and security
  • Experience managing data center builds, migrations, and installations
  • Highly organized with strong attention to detail
  • Preferred certifications include PMP, PgMP, or similar.

Responsibilities

  • Ensure adherence to contractual obligations across multiple data center functions
  • Oversee service availability, compliance, and key performance indicators
  • Collaborate with internal teams to facilitate seamless service delivery
  • Partner with external resources to meet customer needs and obligations
  • Drive business process innovation in contract delivery capabilities
  • Maintain relationships with key internal stakeholders as a trusted advisor
  • Develop and implement plans and schedules to satisfy lease terms

Benefits

  • Comprehensive benefits package
  • Opportunities for professional development
  • Collaborative work environment
  • Flexible work arrangements
  • Health and wellness programs
Full Job Description
We are seeking a highly skilled Technical Program Manager (TPM) to join our Customer Success organization. The TPM will play a critical role in ensuring our products and services meet and exceed our customers' contractual requirements. This role is pivotal in upholding Service Level Agreements (SLAs) while ensuring the smooth operation of various functions related to the delivery of data center products and services. The TPM will oversee execution and compliance of customer lease terms, projects, and requirements throughout the entirety of the customer life cycle.

What You Will Do:
  • Ensure adherence to contractual obligations and customer requirements across multiple data center functions including space design and delivery, physical security, power and environmental operations, health & safety, interconnection, incident management, and change management.
  • Oversee service availability, compliance, and key performance indicators.
  • Collaborate with internal teams including Sales, Account Management, Design, Construction, Implementations, Operations, EHS, IT, and Security to ensure a seamless delivery of services.
  • Partner with external resources as needed to meet customer needs and obligations.
  • Drive business process innovation to enhance contract delivery capabilities through defined processes, systems, and automation.
  • Maintain strong relationships with key internal stakeholders and act as a trusted advisor.
  • Oversee and manage the execution of customer lease terms and requirements to ensure compliance with contractual obligations.
  • Develop and implement comprehensive plans and schedules required to satisfy lease terms.
  • Understand CyrusOne's standard policies and procedures, and perform process documentation for non-standard requirements.


What We Are Looking For

Required
  • BA or BS in technical discipline or equivalent practical experience.
  • 5+ years' experience in data center colocation or IT infrastructure support.
  • Technical aptitude with an understanding of contract and lease terms including energy, building premises, telecom, security, and operations.
  • Experience with data center builds, migrations, and installations.
  • Highly organized with a strong attention to detail.
  • Certifications such as PMP, PgMP, or similar certification are preferred.


About CyrusOne

CyrusOne is a real estate investment trust that specializes in highly reliable enterprise-class, carrier-neutral data center properties. The company provides mission-critical data center facilities that protect and ensure the continued operation of IT infrastructure for approximately 1,000 customers, including more than 200 Fortune 1000 companies. CyrusOne's data center offerings provide the flexibility, reliability, and security that enterprise customers require and are delivered through a tailored, customer-service-focused platform designed to foster long-term relationships. The company is headquartered in Dallas, Texas.
Learn more about CyrusOne
Size
456 employees
Market Cap
$11.8 billion
Industry
Real Estate & Construction
Net Income
$41.4 million
Founded
2000
5 Year Trend
+17.9%
Revenue
$1 billion
NASDAQ
CONE
* Ladders Estimates

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