FreeBalance

Technical Product Specialist (Platform & Infrastructure)

FreeBalance$70K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in technical product management, systems engineering, or related roles.
  • Strong knowledge of IT infrastructure and software architecture, especially in open source.
  • Experience in creating technical proposals, product documentation, and marketing materials.
  • Familiarity with diagramming tools like Lucidchart or Visio and BOM creation.
  • Excellent written and verbal communication skills for technical information.
  • Understanding of non-functional requirements that affect product design.

Responsibilities

  • Review and respond to technical elements of RFPs and tenders.
  • Create technical narrative documents and high-level architecture diagrams.
  • Assist in preliminary infrastructure analysis to align solutions with customer needs.
  • Collaborate with partners to ensure accurate technical contributions in proposals.
  • Draft and maintain technical marketing materials, including datasheets and guides.
  • Work with sales teams to confirm technical accuracy in external documents.
  • Provide feedback from the field to influence R&D and product development.

Benefits

  • Opportunity for cross-functional collaboration with marketing and R&D teams.
  • Hands-on role with direct impact on product development and proposal success.
  • Chance to work with cutting-edge technologies in open source stacks.
  • Involvement in supporting enterprise software deployments across diverse sectors.
  • Exposure to government procurement and compliance processes.
Full Job Description
The Technical Product Manager plays a cross-functional role supporting proposal development, platform product marketing, partner enablement, and R&D collaboration. This position is responsible for preparing technical responses in RFPs, drafting IT implementation guides, supporting technical enablement for partners and resellers, and assisting product development teams in areas such as underlying technologies, licensing, non-functional requirements, and technology versioning.

This role requires a combination of technical acumen, clear communication skills, and the ability to translate complex infrastructure and architectural information into concise, accurate, and compelling documentation.

This is a hands-on role suited for someone with strong technical literacy, attention to detail, and the ability to communicate clearly across teams and with external stakeholders.

Main Responsibilities:

  • Proposal and Pre-Sales Support
  • Review and respond to technical sections of RFPs, RFIs, and tenders, including compliance matrices and requirement tables.
  • Develop technical narrative documents, high-level architecture diagrams, and BOMs based on customer infrastructure needs.
  • Support preliminary infrastructure analysis, using available documentation and discussions to align proposed solutions.
  • Coordinate with partners and resellers to ensure consistent, accurate technical contributions to joint proposals.
  • Platform Product Marketing & Technical Content
  • Draft and maintain technical product marketing materials, including platform capability summaries, technical datasheets, and implementation guides.
  • Work closely with marketing and sales enablement to ensure technical accuracy in externally-facing materials.
  • Contribute to internal technical content libraries to support proposal efficiency and consistency.
  • R&D and Product Development Collaboration
  • Provide structured feedback from the field to R&D on platform architecture, customer infrastructure trends, and product fit.
  • Track and document underlying technology stacks used in the platform, including upcoming versions, version changes, licensing implications, and open source alternatives.
  • Assist in defining, documenting, and validating non-functional requirements (e.g., compatibility, scalability, usability, accessibility, reliability, extensibility, performance, and maintainability).


Qualifications:

  • 3+ years in technical product management, systems engineering, technical pre-sales, or platform documentation roles.
  • Strong understanding of IT infrastructure and software architecture, particularly in open source stacks and enterprise environments.
  • Demonstrated experience preparing technical proposal content, product documentation, and technical marketing collateral.
  • Familiarity with architecture diagramming tools (e.g., Lucidchart, Visio, Draw.io) and BOM creation.
  • Excellent writing, editing, and presentation skills to communicate complex technical ideas clearly and concisely.
  • Working knowledge of non-functional requirements and how they influence product design and deployment.


Skills:

  • Experience supporting enterprise software deployments, especially ERP, PFM, or GovTech systems.
  • Understanding of government procurement processes and compliance requirements.
  • Familiarity with software licensing models (including open source licenses) and versioning considerations.
  • Experience working with distributed teams, partners, and resellers in technical enablement or bid preparation.


About FreeBalance

FreeBalance is a software and technology company that provides financial management solutions to governments and international organizations. The company was founded in 1984 and is headquartered in Ottawa, Canada. FreeBalance's solutions are designed to help governments and organizations manage their finances more efficiently and effectively. The company's software is used by over 70 governments and organizations around the world, including in Africa, Asia, the Caribbean, Europe, and the Middle East. FreeBalance's solutions are designed to be flexible and adaptable to the unique needs of each government or organization. The company's mission is to help governments and organizations achieve financial sustainability and accountability.
Learn more about FreeBalance
Size
200 employees
Industry
Founded
1984

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