Join Our Team as a Technical Product Manager Infrastructure at Epiroc!Upskill and support Epiroc Service technicians. Increase product reliability, machine availability and user friendliness.
Work Type: Onsite
Responsibilities:- Field support:
- Provide technical support through available channels
- Conduct technical training
- Perform First on Market start-ups (FoM)
- Perform installation where applicable
- Product life cycle:
- Engage in Product Safety related work
- Lead / handle duties within Continuous Product Improvement (CPI)
- Lead / conduct / take part machine testing and verification
- Secure machine serviceability and user friendliness
- Be a project contributor and subject matter expert
- Warranty handling where applicable
- Technical documentation and media:
- Create and maintain technical training material and media
- Create instructions related to Technical Service News Bulletins (TSNBs)
- Create machine specific System descriptions
- Review machine specific manuals
- Including internal Epiroc system specific instructions
- Review Standard Operating Procedures (SOP)
- This position requires extensive international travelling
- Assist in securing product and application competence among colleagues
- Set up and execute technical support plans in order to secure customer satisfaction
- Pick up and utilize synergies between relevant functions related to products
Knowledge/Education:- Technical university degree or equivalent experience
Skills and Abilities:- Service minded with a humble attitude
- Analytical and experienced in troubleshooting
- Drive for innovation and product development
- Drive to develop own personal and professional skills
- Social communication and networking skills with a result driven mentality
- Excellent skills in English both verbal and written
- Administrative and report writing skills
- Computer literacy
- Well organized and structured with an ability to work independently as well as in teams.
- Good application and technical knowledge
- Good technical understanding of the Epiroc product portfolio, underground and/or surface.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.
This job will be posted until Aug 30th 2026, after which applications will no longer be accepted.
Wage/salary for position: CAD 95,912.00- $ 126,870.00
