The Opportunity The
Technical Product Manager (TPM) - Employee Experience (EX) is responsible for end-to-end ownership and delivery of key digital workplace and employee experience products and initiatives across Black & Veatch.
This role translates Employee Experience strategy into scalable, reliable technology solutions, ensuring execution across engineering and operations while delivering measurable improvements to the employee experience. The TPM partners across Engineering, End User Computing (EUC), Service Delivery, Cybersecurity, vendors, and business stakeholders to deliver outcomes-not just projects.
The TPM operates with a strong accountability model-owning results, driving execution, and ensuring sustained operational performance across the EX ecosystem.
Key ResponsibilitiesProduct Ownership & Delivery - Own the end-to-end lifecycle of assigned EX products and initiatives
- Define product vision, roadmap, and success criteria aligned to business and D&IT priorities
- Lead delivery of major EX initiatives, including:
- Endpoint lifecycle and device modernization
- Day 1 onboarding and provisioning experience
- Digital Employee Experience (DEX) tools and insights
- A/V and collaboration experience
- Field and site technology experience
- Prioritize backlog to maximize business value and employee experience outcomes
Technical Execution - Translate business and experience needs into technical requirements and solutions
- Partner with engineering teams to design scalable, secure, and supportable solutions
- Drive Agile delivery practices including backlog refinement, sprint planning, and release execution
- Ensure integration across enterprise platforms (endpoint, ITSM, identity, collaboration tools)
Operational Performance & Service Integration - Ensure delivered solutions operate reliably in production
- Define support models, runbooks, and escalation paths with Service Delivery
- Embed monitoring, telemetry, and ITSM practices into all capabilities
- Drive reduction of incidents, repeat issues, and operational inefficiencies
Metrics, Measurement & Continuous Improvement Define and manage performance using experience and operational metrics
Experience Metrics (XLA-aligned): - Trust (sentiment, reliability, repeat issues)
- Ease (FCR, onboarding speed, self-service success)
- Confidence (change success, major incident reduction)
Operational Metrics: - On-time / on-scope delivery
- Adoption and utilization
- Incident trends and repeat incident reduction
- Endpoint and collaboration reliability
- Use data (DEX, service data, feedback) to continuously improve outcomes
Cross-Functional Leadership & Accountability - Lead execution across teams without direct authority
- Hold teams accountable to commitments, timelines, and quality standards
- Identify and resolve risks, dependencies, and blockers
- Ensure clear ownership across all participating teams and vendors
Governance & PMO Alignment - Partner with PMO to align on:
- Delivery governance and standards
- Portfolio prioritization and dependencies
- Status reporting and execution discipline
- Ensure adherence to enterprise delivery frameworks and milestones
Employee Experience Focus - Represent the voice of the employee in all product decisions
- Identify friction points using feedback and usage insights
- Ensure delivery drives measurable improvements in productivity, ease, and confidence
Management ResponsibilitiesActs as a project manager. Among responsibilities is management of a project team. The individual comprising this team may vary by project.
Preferred Qualifications- Bachelor's degree in Information Technology, Engineering, Computer Science, or related field (or equivalent experience)
- 10+ years of experience in product management, technical delivery, or engineering roles
- Experience leading enterprise technology initiatives across multiple teams
- Strong technical experience in:
- Endpoint management and lifecycle
- IT Service Management (Incident, Problem, Change)
- Enterprise platforms (e.g., ServiceNow, identity, collaboration tools)
- Experience working within Agile or hybrid delivery models
- Experience in Digital Employee Experience (DEX) or workplace technology
- Experience with service performance management and experience-level metrics (XLAs)
- Experience working with vendors and managed service providers
Core Competencies - Accountability and ownership mindset
- Technical depth and engineering credibility
- Strong execution and delivery focus
- Data-driven decision making
- Cross-functional leadership and influence
- Employee-first mindset
Minimum Qualifications- Bachelors of Business Administration or related field
- Twelve or more years related experience
- All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
CertificationsPMP Certification desired
Work Environment/Physical Demands- Coordination across multiple teams and time zones
- Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.
Salary PlanITS: Information Technology Service
Job Grade018
