HTC Global Services

Technical Product Coordinator (Jira & Project Management)

HTC Global Services • $80K — $95K *
Dearborn, MI 48126In-Person
Information Technology
Less than 5 years of experience
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 4+ years of IT experience needed.
  • At least 1 year of program management experience essential.
  • Expertise in project management a must.
  • Advanced knowledge of Jira features like Advanced Roadmaps and automation required.

Responsibilities

  • Own and manage the Jira backlog effectively.
  • Facilitate backlog refinement sessions with stakeholders.
  • Monitor sprint health and identify blockers efficiently.
  • Establish consistent ticket hygiene standards across the team.
  • Create and maintain Jira dashboards for visibility into project metrics.

Benefits

  • Opportunity to work in a collaborative environment.
  • Involvement in cross-functional communication and project visibility.
  • Access to advanced project management tools and resources.
  • Exposure to customer interactions and feedback processes.
Full Job Description
Job Title

Technical Product Coordinator (Jira & Project Management)

Overview

We are seeking a highly organized and proactive Technical Product Coordinator to manage the team's Jira backlog, support execution planning across product improvement initiatives, and serve as a liaison between engineering, leadership, and customers. This role combines backlog management, execution planning, stakeholder communication, and Jira administration.

Key Responsibilities
  • Own and maintain the team's Jira backlog, ensuring work items are properly written, prioritized, labeled, and groomed.
  • Facilitate backlog refinement sessions with engineering and product stakeholders.
  • Ensure epics, stories, and tasks are appropriately scoped, sequenced, and linked to broader initiatives.
  • Monitor sprint and cycle health, identify blockers, and maintain accurate status reporting.
  • Establish and maintain consistent ticket hygiene standards, including naming conventions, acceptance criteria, and definition of done.
  • Build and manage Jira automation rules to streamline workflows.
  • Design and maintain Jira dashboards that provide visibility into sprint health, velocity, burndown/burnup, and cumulative flow.
  • Build and manage project timelines and roadmaps to visualize cross-team dependencies and delivery milestones.
  • Create custom filters, saved searches, and reports using Jira Query Language (JQL).
  • Maintain data integrity and consistent ticket management across projects.
  • Partner with engineering leads and product owners to develop and maintain product improvement roadmaps.
  • Translate strategic priorities into actionable execution plans with defined milestones and ownership.
  • Identify dependencies, risks, and resource gaps across multiple workstreams.
  • Track progress against plans and proactively communicate schedule risks.
  • Facilitate planning activities, including sprint planning, roadmap reviews, and retrospectives.
  • Serve as a point of contact for customer communications related to product updates, timelines, and issue status.
  • Gather and organize customer feedback into actionable backlog items.
  • Build collaborative relationships with internal and external stakeholders.
  • Prepare and distribute status updates, release notes, roadmap communications, dashboards, and presentation materials.
  • Coordinate cross-functional communication regarding priorities, timelines, feature releases, and known issues.

Required Qualifications
  • Bachelor's degree.
  • Minimum of 4 years of IT experience.
  • Minimum of 1 year of program management experience.
  • Expertise in project management.
  • Advanced experience with Jira, including:
    • Advanced Roadmaps
    • Jira automation
    • Workflow configuration
    • Dashboard creation and reporting
    • Release tracking

Preferred Qualifications
  • Certification program.
  • Experience collecting customer feedback and partnering with product teams.
  • Experience supporting product incubation, developer enablement, or engineering productivity initiatives.
  • Experience communicating with customers and stakeholders through status updates, release communications, and presentations.

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Information Technology
Founded
1990
NASDAQ
HTCKF
* Ladders Estimates

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