Job details

Job Role

Domain Consultant 2

Career Role

Consultant - US

Work Location

Richardson, TX

State / Region / Province

Texas

Country

USA

Domain

Delivery

Interest Group

Infosys Limited

Company

ITL USA

Requisition ID

151196BR

Technical Skills 1

Domain|Telecom|Telecom - product management

Technical Skills 2

Technology|Artificial Intelligence|Artificial Intelligence - ALL

Technical Skills 3

Technology|Identity Management|Identity Management - ALL

Technical Skills 4

Technology|Agile Management|Agile Management Tools

In the assigned Job Role of Domain Consultant 2, your Area Of Responsibility will be as below:
• Analyze client business processes to identify optimization opportunities and align them with industry-specific standards and best practices
• Facilitate benchmarking studies, working with stakeholders to align solution performance with industry standards and domain-specific insights
• Collaborate with technical teams and document system customizations and configurations, drafting standard operating procedures and workflows that align with functional requirements of the relevant sector
• Conduct in-depth research on third-party products within the domain, providing comparative analysis of features, costs, and scalability
• Coordinate the implementation of solutions addressing issues during setup and integration, and support in developing and maintaining SOPs, to ensure system stability and performance post-implementation

Your contribution to the team:
• A collaborative spirit and excellent communication skills.
• Strong analytical and coordination skills with a focus on process optimization
• A knack for creating detailed process maps and technical documentation with domain specialization
• Proactive approach to in conducting benchmarking studies and product research
• Familiarity with system implementation, configuration, and maintenance
• Effective collaboration and communication abilities with cross-functional teams

Required Skill and Experience
• Act as the delegated Product Owner for Agentic AI initiatives.
• Own and manage the product backlog for AI agent solutions.
• Prioritize features, user stories, and technical enablers based on business value.
• Define acceptance criteria and ensure solution alignment with business objectives.
• Facilitate sprint planning, backlog grooming, reviews, and retrospectives.
• Track delivery milestones, risks, dependencies, and mitigation plans.
Agentic AI Workflow Management
• Lead implementation of autonomous and human-in-the-loop AI workflows.
• Define business processes suitable for AI agent automation.
Stakeholder Engagement
• Partner with business leaders to identify AI transformation opportunities.
• Serve as the primary liaison between business and technical teams.
• Communicate roadmap progress, risks, and value realization metrics.
AI Governance & Compliance
• Ensure adherence to Responsible AI principles.
• Establish human approval and escalation mechanisms where required.

Preferred Skill and Experience
• Expertise in defining solutions for customer Identity and profile management using frameworks like Azure Entra ID or Sailpoint.
• Expertise in managing product backlogs, prioritization and defining MVPs to deliver value adds.
• Drive continuous improvement through user feedback and analytics.
• Identify opportunities for increased automation and optimization.

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off