THE POSITION:As a key member of STACK's Critical Operations team, the Technical Operations Manager supports data centers across a STACK region. This role is responsible for designing, implementing, and improving portfolio-wide programs that elevate operational readiness, training, and asset management.
You'll be part of the team that defines and enforces the STACK "Playbook"-standardizing maintenance practices, operational training, safety initiatives, and risk mitigation strategies. This role requires strong cross-functional collaboration, technical fluency in data center infrastructure systems, and the ability to drive consistency and accountability across field teams.
We're looking for someone who brings experience in critical environments (data centers, power generation, etc.), understands the demands of uptime and reliability, and thrives on building scalable, metric-driven programs. Responsibilities include but are not limited to:
- Lead the development and governance of operational programs related to:
- Operator training and technical certification
- Site readiness and emergency response drills
- Maintenance standards and CMMS program health
- Availability, uptime performance, and event response
- Establish and uphold the standard for Change Management and Methods of Procedure (MOPs) by developing, reviewing, and auditing templates and processes for routine and emergency work on critical infrastructure-ensuring consistency, clarity, and risk mitigation across all sites
- Support root cause analyses (RCAs) and incident reviews to identify systemic gaps and preventative actions
- Deliver training and guidance for field personnel across multiple markets
- Assist in troubleshooting and resolving program, process, or system issues that impact productivity or safety
- Partner with peers in Operations, Safety, Engineering, and IT to implement and scale critical operations programs across the STACK portfolio
- Champion a culture of safety-first operations, high performance, and continuous improvement
THE DETAILS:- Location: Santa Teresa, NM
- Travel: 10%
- Benefits: Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, and Paid Leave Programs
- Must be eligible to work in the United States
- Must pass comprehensive background and drug screening
MUST-HAVE QUALIFICATIONS:- 3-5 years of experience in data center operations or other mission-critical environments (e.g. power generation, utilities, or industrial facilities)
- Demonstrated experience with electrical and mechanical infrastructure systems-power distribution, UPS, generators, HVAC, fire/life safety systems
- Experience writing, reviewing, or auditing operational procedures (SOPs/MOPs/EOPs)
- Proven ability to lead and manage portfolio-wide operational programs
- Familiarity with Computerized Maintenance Management Systems (CMMS) and/or Data Center Infrastructure Management (DCIM) platforms
- Strong organizational, communication, and stakeholder management skills
- Comfortable working independently and managing multiple initiatives simultaneously
- Bachelor's Degree or equivalent experience
- Background in program or project management in a critical infrastructure setting
- Experience delivering field-facing training and certification programs
- Familiarity with incident management, event response coordination, or availability metrics
- Engineering or technical degree (not required)
Compensation Range: $133,000.00 - $154,000.00
THIS MIGHT BE RIGHT FOR YOU IF:- You are a strong communicator, you are persuasive and clear, blending analytics with experience in decision-making.
- You do not get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
- You are a team builder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.
- You are naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.
