Job Title: Technical Operations Manager
Location: Cambridge, ON (On-site)
Position Type: Full-time, regular

Shift: Monday - Friday
Vacancy Status: This role is currently vacant
AI Disclosure in Hiring: We do not use artificial intelligence to screen, assess, or select applicants

Role Summary

The Technical Services Manager leads technology transfer, process validation, and lifecycle management of pharmaceutical products, bridging R&D and commercial manufacturing. This role ensures successful product introduction, robust manufacturing processes, and continuous improvement across sterile and non-sterile product platforms.

Key Role Specific Requirements

Technology Transfer and Process Validation:

• Lead technical transfer of new products from development to commercial manufacturing
• Design and execute process validation strategies using a risk-based approach
• Support scale-up, feasibility studies, and process characterization
• Prepare and review validation protocols, reports, and technical documentation
• Ensure all activities meet cGMP and regulatory requirement

Manufacturing Support and Continuous Improvement:

• Provide technical support for commercial products to ensure reliable supply
• Lead root cause investigations and resolution of complex process and equipment issues
• Drive continuous improvement initiatives to enhance product quality, yield and efficiency
• Maintain compliance with cGMP and regulatory standards
• Identify and implement process optimizations and cost reduction initiatives

Product Lifecycle Management

• Own the technical lifecycle strategy for assigned products
• Ensure processes remain in a validated state throughout product lifecycle
• Lead revalidation and change management activities as required

Project Management:

• Manage multiple technical projects from initiation through completion
• Develop project plans, timelines, resource requirements and risk mitigation strategies
• Coordinate cross-functional teams including R&D, Quality, Regulatory, and Manufacturing
• Communicate project status, risks and outcomes to stakeholders and leadership

Technical Leadership:

• Provide guidance, mentoring, and development for technical staff
• Promote a culture of innovation, accountability and continuous improvement
• Maintain awareness of industry trends and emerging technologies, applying best practices where appropriate

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.

Competencies Required for the Role

• LEADERSHIP - is the ability of an individual to influence or inspire followers or other members of the organization; to enhance others' commitment to their work and to a high -performance culture. Provide motivational support, and the ability to develop and communicate goals in support of the business mission. Provides direction with purpose and alignment to Company vision and values.
• STRATEGIC THINKING
  - The ability to analyze the company's competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors.
• EFFECTIVE COMMUNICATION - Is the ability to convey information to another effectively and efficiently, to listen - help facilitate sharing of information between people. It is about understanding the emotional intention behind the information. The ability to express oneself clearly in conversations, confirm understanding, communicate using data and facts. Exhibit willingness to listen and show respect for oneself and others in interactions with others. express oneself clearly in verbal and business writing.
• CREATIVITY AND INNOVATION
  - is the ability to create, develop and implement a new product, process or service with the aim of improving efficiency, effectiveness or competitive advantage. Also, the ability to transcend traditional ideas, rules, patterns, relationships, or the like, and to create meaningful new ideas, forms, methods, or interpretations.
• ANALYTICAL THINKING/PROBLEM SOLVING - is the ability to identify the information needed to clarify a situation, seek that information from various sources and then tackle a problem by using a logical, systematic, sequential approach. Ability to identify and separate the key components of problems and situations. Ability to interpret information from a range of sources to spot patterns and trends in information and to deduce cause and effect from this.
• DEALING WITH AMBIGUITY- The ability to be comfortable with change and uncertainty. The ability to deal with fuzzy problems with limited data and with no clear solutions. The ability to juggle several projects or to not bring closure to one project because of business changing needs.

Requirements for the Role:

• Bachelor's degree in Pharmaceutical Sciences, Chemistry, or Chemical Engineering. (Master's degree is preferred).
• Minimum of 5-7+ years of experience in pharmaceutical manufacturing validation, and technical services-
• Demonstrated experience in technology transfer and process validation
• Experience with sterile products and complex dosage forms (semi-solids)
• Experience in manufacturing optimization and continuous improvement methodologies.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication and stakeholder engagement capabilities.
• Proficiency in technical documentation and regulatory requirements for pharmaceutical products.
• Effective project management and organization skills.
• Strong understanding of cGMP regulations and quality standards in the pharmaceutical industry.

What We Offer

• Competitive salary.
• 13 paid holidays.
• Competitive vacation policy effective upon hire.
• 5 paid personal care days.
• Medical, dental, vision.
• Employee Assistance Program.
• Expected Salary Range: $120,000 - $160,000/Year