The Opportunity

We are seeking a Technical Integration Quality Assurance Specialist to join our Firm. This position will be based in our White Plains, NY office (hybrid). The Technical Integration Quality Assurance Specialist is responsible for evaluating application quality and usability that supports the Firm’s end-user requirements. Executes manual functional, regression, integration, and reporting. Documents and reports test results. Develops and maintains test plans.  

Responsibilities

• Evaluates program functionality and system integration for the Firm's desktop applications, including various in-house applications and specifically Microsoft Office 365 and NetDocuments.
• Develops and maintains test plans and test cases.
• Verifies, validates, documents and reports test results.
• Reports defects to developers and application managers and verifies corrections.
• Identifies areas of improvement if necessary.
• Ensures that new and existing product functionality are reliable, defect free and function as intended.
• Documents instructions and procedures.
• Investigates and troubleshoots customer's technical and application issues referred by Technical Support.
• Tests new software and hardware prior to deployment and system modifications to prepare for implementation.
• Participates in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
• Provides feedback and recommendations to developers and/or vendors on software use, ability, and functionality.
• Develops software documentation to ensure technical accuracy, compliance, or completeness for users.
• Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies, and procedures.
• Performs other related duties as assigned.

Qualifications

• Knowledge of Microsoft Office 365, NetDocuments, and current Windows OS
• Knowledge of relevant firm computer software programs, with the ability to learn new software and operating system
• Knowledge of general testing procedures and methodologies
• Familiarity with software architecture and development processes
• Excellent documentation and reporting skills
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Demonstrates close attention to detail
• Excellent analytical, troubleshooting, organizational, and planning skills
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Ability to use discretion and exercise independent and sound judgment
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education and Experience

• High School diploma or equivalent
• Minimum of three years related experience in business computing environment

Benefits

The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

For further details, please visit:

The starting base salary for this position is expected to be within the range listed under Salary Details.  Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.

Salary Details