Job Description:Summary: The Technical Customer Success Manager will be required to process and analyze public comments on proposed federal rules under the direction of a lead regulatory analyst. Produce clear summaries and maintain a complete, traceable record of issues, recommendations and supporting evidence. Work combines careful document review, structured data management and use of an AI-assisted analytical platform.
Essential Duties & Responsibilities: - Download and organize authorized public-comment records and attachments, preserving source identifiers and original materials.
- Reconcile intake totals and flag missing, unreadable, duplicate or inconsistent records for resolution.
- Apply approved issue categories; identify comments that address several issues without losing the source relationship.
- Distinguish form-letter families, unique submissions and substantive additions according to the approved methodology.
- Prepare neutral summaries of positions, recommendations and evidence; elevate ambiguous or high-risk material.
- Check AI-generated classifications and summaries against original submissions rather than accepting suggestions without review.
- Maintain comment-to-issue mappings, quantitative tables and key issues matrix entries with clear review status.
- Produce accessible Word/Excel work products and support peer review, corrections, weekly meetings and delivery tracking.
- Support authorized publication workflows after required review and approval; protect nonpublic information.
Requirement:- Two (2) or more years experience in regulatory analysis
- Bachelor's Degree in a related area or equivalent experience (Four (4) years)
SecurityRequirements: Skills:- Working knowledge of federal notice-and-comment rulemaking and experience reading, organizing, summarizing and analyzing public comments or comparable regulatory records.
- Familiarity with the Administrative Procedure Act, FDMS, federal style guidance and accessibility requirements is expected.
- Knowledge of Microsoft Windows 2008 R2/2012 R2 Server, Microsoft Exchange Server 2003/2010, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware
Physical Requirements: This position requires employees to be willing and able to: sit, bend, reach, stoop, squat, stand, and walk.
Communication:Excellent customer service via phone and face to face conversation, excellent written and oral command of English.
