Job Type

Full-time

Description

YOUR RESPONSIBILITIES:

As lead of the Mission Management team, candidate will lead a small team that supports customers who are integrating with Enterprise and IC Attribute and Authorization services. Mission Management support will be provided to:
• Aid development teams in understanding how to integrate and resolve issues with REST Services.
• Support end users to resolve issues where their accesses are being granted or denied incorrectly.

The candidate will use JIRA for ticket management and will provide support in a variety of methods not limited to e-mail, chat, and phone. Ideal candidate is someone who is an analytical thinker that enjoys solving puzzles/problems.

Requirements
• TS/SCI Clearance with polygraph
• Extensive experience with customer ICAM solutions.
• Extensive experience resolving issues with customer ICAM solutions.
• Experience with or knowledge of:

o Online and telephone customer support

o LDAP directories

o SQL and basic database querying abilities

o RESTful services

o Public Key Infrastructure (PKI )

o Ticket tracking systems (e.g. JIRA, Redmine)
• Able to:

o Analyze system applications and perform troubleshooting.

o Understand and communicate complex software systems.

o Modify confluence pages and write technical documentation to support customers.

o Assist with educating/training customers on software capabilities.

o Assist with understanding and defining customer needs.

Work independently

BENEFITS YOU'LL ENJOY:

1. Medical, dental and vision coverage

2. Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care

3. Flexible work schedule to include onsite, hybrid or remote, as dictated by position

4. 401(k) and company-funded life insurance

5. Generous Paid Time Off (PTO)

6. Tuition and training assistance

7. Financial rewards for employee referrals.

8. Pet insurance

9. Employee discount program

APPLY TODAY!

JOB ID- 375