Abbott

Technical Call Center, Medical Technologist

Abbott$55K — $110K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Associate's degree required.
  • 3 years experience in a medical lab or related field.
  • Experience with diagnostic products is preferred.
  • Strong interpersonal communication skills essential.
  • Technical knowledge of diagnostic instruments or assays needed.

Responsibilities

  • Provide remote technical support for diagnostic products and instruments.
  • Troubleshoot and resolve customer issues effectively.
  • Enhance customer experience and build relationships.
  • Utilize technology for remote problem resolution.
  • Document all technical issues and resolutions accurately.
  • Analyze and diagnose problems using technical resources.
  • Collaborate with other teams for issue resolution.

Benefits

  • Health and wellness benefits for employees and families.
  • Diverse career opportunities within the organization.
Full Job Description
JOB DESCRIPTION:

The Opportunity

  • Qualified candidates must currently live in the Irving, TX area.
  • Travel up to 5 %

What You’ll Work On

  • Technical Support Representatives provide remote technical support to customers and field personnel for diagnostic products, instruments, and assays.
  • This role is to troubleshoot, diagnose, resolve, and document both the issue and resolution of the issue.
  • This role serves as a first point of contact for diagnostics customers with instrument and / or assay issues.
  • The representative is also responsible for developing customer relationships and enhancing customer experience.
  • Manage and resolve basic to moderately complex customer issues via remote technology such as instrument screen sharing and AbbottLink.
  • Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve customer issues using technical information such as Operation Manuals and Knowledge Management
  • Utilize strong interpersonal communication skills while engaging with customers to resolve issues using Achieving Service Excellence model
  • Utilize the ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards.
  • Demonstrate ability to recognize and document product performance trends within the quality system by using the Global Service Reports.
  • Communicate with peers, including Sales, Field Service, Global Service Support, and Quality via phone, e-mail, or instant messaging.
  • Collaborates with team members and other support teams to ensure issue resolution

Required Qualifications

  • Associate’s degree
  • 3 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience.

Preferred Qualifications

  • Medical Technician

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

     

The base pay for this position is

$55,300.00 – $110,700.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:Customer Service

     

DIVISION:CRLB Core Lab

        

LOCATION:United States > Irving : LC-8

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:Standard

     

TRAVEL:Yes, 5 % of the Time

     

MEDICAL SURVEILLANCE:Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

Stay Connected

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Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ

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