Technical Account Manager II - Customer Onboarding (Remote)

CrowdStrike Holdings, Inc. • $86K — $135K *
US-AnywhereRemote in United States
Enterprise Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor’s Degree or equivalent experience
  • Professional fluency in English
  • Experience with Windows Server Operating Systems
  • Knowledge of enterprise web technologies and security infrastructures
  • Excellent customer service and communication skills
  • Strong problem-solving abilities
  • Collaborative mindset
  • Experience with AI technologies for improved efficiency

Responsibilities

  • Onboard and integrate new Mid-Market CrowdStrike Premium Support Customers
  • Identify success criteria with customers for the first 90 days
  • Lead project management for new customer implementations
  • Advocate for customers within CrowdStrike to communicate feedback
  • Engage with customers from frontline to executive levels
  • Research and troubleshoot technical issues promptly
  • Escalate and manage complex customer issues effectively

Benefits

  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays
  • Paid parental and adoption leave
  • Professional development opportunities for all employees
  • Employee Networks and volunteer opportunities for community building
  • Vibrant office culture with excellent amenities
  • Great Place to Work Certified™ globally
Full Job Description
About the Role:
Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Customer Onboarding Technical Account Manager with CrowdStrike you will engage with a wide range of customers post sale and lead them through the integration process.  This starts with an internal hand-off with Sales all the way to a successful deployment, and hand-off to the sustained Technical Account Manager.  In this role, you will be responsible for assisting with provisioning new customers, documenting and overcoming challenges in the Onboarding phase, and setting our customers up for long-term engagement and success.  If this sounds good to you, we’d love you to consider joining us as a Customer Onboarding TAM.

What You'll Do:

  • Onboard new Mid-Market CrowdStrike Premium Support Customers

  • Work with customers and account teams to identify and deliver success criteria for the first 90 days

  • Provide project leadership for new customer implementations

  • Identify opportunities for process improvement  

  • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.

  • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.

  • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.

  • Escalate customer issues to management when appropriate.

  • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.

  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

  • Create knowledge base content to capture new learning for reuse throughout the company and user base.

  • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.

  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

  • Drive support cases to ensure issues are being resolved in a timely manner

What You'll Need:

  • Bachelor’s Degree or equivalent experience

  • Professional fluency with the English language

  • Experience working with Windows Server Operating Systems

  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures

  • Excellent customer service skills and ability to quickly establish technical credibility with customers

  • Excellent communication skills, written and verbal

  • Proven problem-solving skills

  • Collaborative attitude

  • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

  • Commitment to customer success

Bonus Points:

  • Bachelor’s Degree in Computer Science or equivalent

  • ITIL or PMP Certification

  • 5+ years of Customer Success/Project Management/Technical Account Management experience in SaaS organization

  • Deep expertise in Linux and Mac platforms

#LI-Remote

#LI-RL1

Benefits of Working at CrowdStrike:

  • Market leader in compensation and equity awards

  • Comprehensive physical and mental wellness programs 

  • Competitive vacation and holidays for recharge  

  • Paid parental and adoption leaves

  • Professional development opportunities for all employees regardless of level or role

  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

  • Vibrant office culture with world class amenities

  • Great Place to Work Certified™ across the globe

For detailed information about the U.S. benefits package, please . 

Expected Close Date of Job Posting is:09-01-2026

About CrowdStrike Holdings, Inc.

CrowdStrike Holdings, Inc. Careers

Joining CrowdStrike Holdings, Inc. presents an unparalleled opportunity to advance a career in the tech industry with a company at the forefront of digital security. As a leader in cybersecurity solutions, CrowdStrike Holdings, Inc. offers a range of job opportunities that cater to a variety of skills and experiences, from entry-level positions to senior leadership roles.

Explore Job Opportunities

CrowdStrike Holdings, Inc. is continuously seeking talented individuals who are passionate about protecting organizations against cyber threats. With a commitment to innovation and excellence, the company is hiring professionals who are eager to contribute to a team that values hard work and creative solutions.

Innovation and Professional Growth

At CrowdStrike Holdings, Inc., employees are encouraged to push the boundaries of technology and leadership. The company supports professional growth through robust training programs, including leadership development and diversity training, ensuring that every team member has the resources to thrive in their career.

Culture and Benefits

The culture at CrowdStrike Holdings, Inc. is dynamic and inclusive, fostering a workplace where diversity is celebrated and every voice is heard. Employees enjoy comprehensive benefits that support both their professional and personal lives, enhancing job satisfaction and team morale.

Internship Programs

For those starting their career, CrowdStrike Holdings, Inc. offers internship programs that provide a rich learning environment. Interns gain hands-on experience, working alongside seasoned professionals and participating in projects that deliver real-world solutions.

Networking and Career Advancement

CrowdStrike Holdings, Inc. emphasizes the importance of networking within the industry, offering numerous opportunities for employees to connect with thought leaders and innovators. These connections can lead to career advancement and a deeper understanding of the cybersecurity landscape.

Applying for a Position

To apply for a position at CrowdStrike Holdings, Inc., candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture and team.

Stay Connected with CrowdStrike Careers

Interested candidates can stay informed about new openings and company news by subscribing to job alert emails. This personalized service ensures that potential applicants are the first to know about new opportunities that match their career interests and skills.

Join the Team

CrowdStrike Holdings, Inc. is looking for curious, creative, and solution-driven team players. Explore the employment opportunities on the CrowdStrike Holdings, Inc. careers page to find a position that matches your skills and passions.

SEARCH CROWDSTRIKE JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at CrowdStrike Holdings, Inc.

READ CAREERS BLOG

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting at CrowdStrike Holdings, Inc.
Learn more about CrowdStrike Holdings, Inc.
Industry
Information Technology
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at CrowdStrike Holdings, Inc.

More Enterprise Technology Jobs

Find similar Technical Account Manager II - Customer Onboarding (Remote) jobs:

NationwideRemote