The Role:As a Technical Account Manager, you will be part of the Technical Account Management team responsible for ensuring the successful implementation, adoption, and ongoing satisfaction of our Customers through AutoStore's Partner Network. This role requires a seasoned professional with a highly technical background and a focus on building and maintaining strong Partner relationships.
Key Tasks and Responsibilities:- Communicate with assigned partner organizations to build relationships, ensure they are finding success with AutoStore products, and ensure that they understand how to solve any issues being experienced.
- Conduct reviews of cases through various platforms to ensure progress is being made and communicate status with both internal and external partners.
- Participate in both technically focused and business outcome focused meetings with customers/partners, and be viewed as a problem solver by those organizations
- Create documentation around how to solve issues that are experienced, in order to speed future resolution of similar issues.
- Become an expert on all aspects of AutoStore's technology and products, and utilize that expertise to drive value for partners and customers
- Run regular meetings, monitor system performance, and inform partners about appropriate identified issues and recommend solutions.
- Travel on-site to assist partners with high-level technical issues
- Establish and maintain a trusted relationship with key stakeholders internally and externally
- Work closely with Sales Teams, R&D and other departments to ensure Service and Support readiness and provide feedback from the department
- Engage in training delivery in line with The AutoStore Academy
- Proactively review partners, issues, and maintenance to ensure a high standard of product utilization and a low level of incidents
- Conduct yearly service reviews to share a partner progress report, understand needs, capabilities and growth.
Key Qualifications:- 3+ years of experience working in a hands on mechanical/electrical role required
- 1+ years of experience in a customer facing technical role
- Strong communication skills with an ability to conduct both technical and business conversations with different audiences
- Must have a customer and partner centric approach
- An analytical approach and attention to detail is a must
- Able to travel to AutoStore or Partner/Customer locations as necessary
- Bachelor's in Mechanical Engineering, Electrical Engineering, or Mechatronics required
We Offer:AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.
- Comprehensive Medical, Dental, and Vision plans
- Health Savings Account (HSA) with a company contribution
- Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
- Retirement 401(k) plan with employer match and discretionary profit sharing contribution
- Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
- Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!
