Tech Support Engineer
Meet the TeamCore to the health and growth of our business, Millennium's Information Technology organization supports the firm's active, multi-manager business model with flexible, scalable technology and advanced proprietary systems. Within IT, the End User Services team delivers high-quality support across the employee technology environment, helping maintain reliable day-to-day operations, strong service coverage and a seamless end-user experience across the office and broader organization.
What You'll Do- Deliver high-quality technical support to employees via phone, email and in person, ensuring reliable helpdesk and phone coverage
- Manage daily helpdesk operations in ServiceNow, including incident and problem workflows, ticket oversight and timely resolution
- Build, deploy and support desktop workspace kits, including workstations, thin clients, monitors, phones, mobile devices and peripherals
- Execute moves, adds and changes across end-user hardware and office technology setups as needed
- Create and maintain technical documentation and contribute to knowledge sharing across the team
- Identify service gaps and process inefficiencies, and drive automation and continuous improvement initiatives that enhance the end-user experience
- Triage and escalate high-priority issues appropriately, using strong judgment in a fast-paced support environment
- Contribute to and lead local, regional and global IT projects while supporting the broader Technical Support and End User Services team
What You Bring- Bachelor's degree in Computer Science or a related field
- 5+ years of enterprise-level technical support experience, ideally within financial services and including trade-floor support
- Strong analytical and problem-solving skills, with experience using PowerShell, Python or other scripting languages
- Familiarity with AI prompting and AI agents for automation or decision support; experience with Claude Code and Copilot is a plus
- Deep knowledge of Microsoft Windows, Windows infrastructure, DNS, DHCP, TCP/IP, Microsoft Office, Bloomberg, Citrix, modern authentication and printing technologies
- Solid understanding of PC hardware, mobile technologies including Microsoft Intune, Android and iOS, and collaboration tools such as Webex, Zoom and Teams
- Excellent written and verbal communication skills, with a methodical approach to troubleshooting and a strong focus on service quality
- A proactive, team-oriented mindset with strong time management skills, adaptability under pressure, and willingness to provide night, weekend, on-call and light travel coverage
