Tech Specialist 5 - Montgomery, AL

M.C. Dean, Inc. • $75K — $95K *

Montgomery, AL 36117In-Person

Technical Services

5 - 7 years of experience

2 weeks ago

By clicking Apply, I agree with Ladders' Terms of Use and Privacy Policy

Job Overview by Ladders

Qualifications

High School Diploma with 15+ years experience, Associate's with 13+ years, Bachelor's with 10+ years, or Master's with 7+ years in electronic security systems
Experience as a system administrator managing system issues and performing data analysis
Preferred vendor certifications for electronic systems
Reliable attendance at customer sites during required hours
Willingness to work a flexible schedule including nights and weekends, and ability to travel

Responsibilities

Analyze system performance and recommend improvements
Support system administration and troubleshoot issues using networking principles
Communicate effectively with customers, vendors, and administrators
Train users and other support personnel on system functionality
Maintain documentation on system performance and service requests
Conduct research to evaluate current and future systems and interoperability
Oversee project management of security deployments, from design to maintenance

Benefits

Collaborative team environment focused on innovation and customer outcomes
Opportunity to lead with support from a well-established firm
Investment in professional and technical training, including leadership development
Open communication with management and senior leadership

Full Job Description

Overview

We are seeking a Tech Specialist 5 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. customers across high-growth markets.

Responsibilities

Analyze system performance and recommend improvements
Provide support to the system administration and engineering team using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
Communicate with customers, manufacturers, vendors and system administrators
Train system users and other system support personnel
Analyze and modify preventive maintenance checklists for system changes
Troubleshoot system performance issues and implement corrective actions
Organize and prepare detailed documentation of system performance, including service request records and analysis
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
Provide on site system support post deployment Read and interpret engineering drawings
Understand SOP and SOW documentation
Ensure test lab equipment is maintained Interface with engineering team to ensure design efficiency
Interface with internal and external customers demonstrating excellent oral and written communication skills
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
Read blue prints, schematics and statements of work (SOW).
Coordinate with field personnel and/or engineering team to discuss any potential installation issues
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
Performs research, selection, modification, design, maintenance, and/or the development of Technical Security equipment and systems.
Independently and as part of a team, reviews, analyzes, and resolves difficult and complex technical security problems.
Resolves or recommends solutions to overlapping and conflicting security requirements by utilizing knowledge, skills, and abilities, including the ability to interpret various directives, rules, and regulations.
May act as a subject matter expert, requiring formal and independent learning and the ability to translate this expertise into recommendations in specific circumstances.
Communicates orally with customers and groups on technical security related issues.
Writes reports to document mission events, research findings, procedures, and other technical security related issues.
Risk Assessments: Conduct large-scale assessments of technology, hardware, and architectural design to identify vulnerabilities and suggest mitigations.
Technology Monitoring: Maintain awareness of emerging threats and trends to proactively advise on strategic adjustments.
Compliance: Ensure all solutions align with security system standards, privacy requirements, and local regulations. Responsible for necessary consultations with external organizations like Labor Unions or Works Councils.
Collaboration: Partner with stakeholders to define requirements and serve as the primary contact for project escalations.
Project Management & Lifecycle: Manage the full lifecycle of security deployments, covering design, implementation, and maintenance.
System Oversight: Review designs and provide technical guidance for systems including intrusion alarms, access control, video management (VMS), and door hardware.
Execution: Develop project plans, manage resource allocation, oversee installation/configuration, and ensure adherence to budgets and quality standards.
Risk Management: Proactively identify project risks, develop mitigation plans, and escalate critical issues.
Commissioning: Oversee system testing, acceptance, and stakeholder training.
Reporting: Provide regular updates on progress, budget, and project status.

Qualifications

Requirements:

High School Diploma with 15+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
Associates with 13+ years of experience or
Bachelor's Degree with 10+ years experience or
Master's Degree with 7+ years experience
System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
Vendor certifications for electronic systems preferred
Reliable attendance at customer site during work hours required by customer
Ability to work a flexible schedule that includes occasional nights and weekends
Ability to travel

What we offer:

A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.\
Open and transparent communication with senior leadership as well as local office management.

Abilities:

Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.

About M.C. Dean, Inc.

M.C. Dean, Inc. Careers

There has never been a better time to explore the job opportunities at M.C. Dean, Inc., a leader in innovative engineering and integration solutions. This company stands as a beacon of innovation and leadership in the industry, offering a plethora of career paths for both seasoned professionals and those seeking internships.

Work You’ll Do

Join M.C. Dean, Inc.'s dynamic team to assist in transforming operations and enhancing systems with cutting-edge technology and sustainable practices. M.C. Dean, Inc. leads with a unique blend of advanced engineering, excellence in execution, and a commitment to environmental sustainability.

Innovative Work

M.C. Dean, Inc. is home to a large group of dedicated professionals who thrive at the intersection of technology, industry expertise, and digital innovation. The team is tasked with delivering targeted solutions that propel businesses forward, making M.C. Dean, Inc. a pivotal player in technological advancements.

Do Innovative Work

Professionals at M.C. Dean, Inc. are encouraged to push the boundaries of what is possible, utilizing their skills to drive progress and innovation. The company’s commitment to professional growth and diversity training ensures that every team member has the opportunity to excel.

Be Part of a Great Team

Working at M.C. Dean, Inc. means being part of a culture that values diversity, leadership, and professional growth. The team benefits from a collaborative environment that fosters networking and innovation, all while contributing to impactful projects.

Future-Proof Your Career

M.C. Dean, Inc. offers job opportunities that allow for significant career advancement, supported by comprehensive benefits, robust training programs, and a commitment to professional development. The path to leadership is clear and attainable, with resources that support continuous learning and career progression.

Explore

Professionals and interns at M.C. Dean, Inc. engage in projects that redefine industry standards and push the envelope of what technology can achieve in both public and private sectors.

The M.C. Dean, Inc. Employment Experience

M.C. Dean, Inc. is dedicated to creating a workplace where diversity is celebrated, and innovation is the norm. Employment at M.C. Dean, Inc. means joining a global team known for its strategic approach to solving complex challenges.

Stay Connected

Join the Team

Discover open positions that match your skills and interests. M.C. Dean, Inc. is actively hiring and looks for passionate, curious, and solution-driven team players. Explore the array of positions from engineering to project management and beyond.

SEARCH M.C. DEAN, INC. JOBS

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at M.C. Dean, Inc.

READ CAREERS BLOG

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at M.C. Dean, Inc.

Learn more about M.C. Dean, Inc.

Size

5,001 employees

Industry