Tech Specialist 3 - Mountain View, CA

M.C. Dean, Inc

$114K — $143K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma with 10+ years of relevant experience, or an Associate's degree with 8+ years, or a Bachelor's degree with 5+ years, or a Master's degree with 3+ years.
  • System administrator experience in troubleshooting and resolving system issues.
  • Vendor certifications for electronic systems preferred.
  • Commitment to reliable attendance at customer sites during required hours.
  • Flexibility to work occasional nights, weekends, and travel CONUS/OCONUS.

Responsibilities

  • Manage and lead technical teams and programs.
  • Program and configure security systems directly.
  • Develop a governance model for security systems including standards and workflows.
  • Identify and pursue new business opportunities.
  • Deliver and report on performance metrics such as KPIs and SLAs.
  • Prepare and present quarterly business reports to stakeholders.
  • Coach and develop team members to maximize their potential.

Benefits

  • Collaborative team environment focused on engineering, innovation, and customer outcomes.
  • Opportunity to lead and build a business with a well-established firm.
  • Investment in your skill development through training programs and tuition reimbursement.
  • Open communication with leadership and local management.
  • Comprehensive health benefits including medical, dental, and vision insurance.
  • Generous paid time off policy and paid maternity leave.
Full Job Description
We are seeking a Tech Specialist 3 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Responsibilities

  • Managing, leading and building technical teams and programs
  • Directly working, programming and configuring security systems
  • Developing security systems governance model - standards, playbooks and workflows
  • Developing and expanding service lines
  • Identifying new business opportunities that expand the scope
  • Delivering and reporting on KPI, SLA and SLO performances
  • Experience in programming and configuring fully federated security system deployments
  • Interface regularly with customers, partner teams, key stakeholders and technical experts.
  • Prepare and present quarterly business reports.
  • Report weekly, monthly and quarterly project statuses and operational performance to key stakeholders.
  • Suggest and plan program changes, enhancements, and overall improvements that align with the organizational strategy.
  • Manage team member performance, needs, training and development.
  • Manage all talent acquisitions and offboarding activities.
  • Build and manage strategic goals and operational costs budgets.
  • Coach, mentor, train and develop team members to reach their maximum potential.

Qualifications

Education/Experience:
  • High School Diploma with 10+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
  • Associates with 8+ years of experience or
  • Bachelor's Degree with 5+ years experience or
  • Master's Degree with 3+ years experience
  • System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
  • Vendor certifications for electronic systems preferred
  • Reliable attendance at customer site during work hours required by customer
  • Ability to work a flexible schedule that includes occasional nights and weekends
  • Ability to travel CONUS and OCONUS


What we offer:
  • A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
  • An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
  • Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
  • Open and transparent communication with senior leadership as well as local office management.

We offer an excellent benefits package including:
  • A competitive salary
  • Medical, dental, vision, life, and disability insurance
  • Paid time off
  • Tuition reimbursement
  • 401k Retirement Plan
  • Military Reserve pay offset
  • Paid maternity leave

Abilities:
  • Exposure to computer screens for an extended period of time.
  • Sitting for extended periods of time.
  • Reach by extending hands or arms in any direction.
  • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
  • Listen to and understand information and ideas presented through spoken words and sentences.
  • Communicate information and ideas in speaking so others will understand.
  • Read and understand information and ideas presented in writing.
  • Apply general rules to specific problems to produce answers that make sense.
  • Identify and understand the speech of another person.

Pay Range

USD $114,640.00 - USD $143,300.00 /Yr.

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