Tech Lead

Keylent, Inc.

$120K — $150K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of project management experience in a technical environment
  • Strong understanding of software quality processes
  • Proven experience with customer interfacing and issue resolution
  • Ability to create comprehensive functional and technical specification documents
  • Experience in tracking and managing incident queues and service level agreements
  • Proficient in team leadership, mentorship, and performance management

Responsibilities

  • Guide team members in project planning, execution, and completion
  • Lead customer communications and proactively resolve issues
  • Create and review functional and technical specifications
  • Monitor and allocate resources for incident resolution
  • Ensure adherence to service level agreements and key performance indicators
  • Drive continuous improvement initiatives within the delivery team
  • Provide production support aligned with established processes

Benefits

  • Professional development opportunities
  • Flexible working arrangements
  • Supportive team culture
  • Health and wellness programs
  • Comprehensive work-life balance initiatives
Full Job Description
Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: Yes

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline.

Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated.

Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA's/KPI's/OLA's.

Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner.

Lead and ensure project is in compliance with Software Quality Processes and within timelines.

Review functional and technical specification documents.

Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates.

Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

Similar Jobs

More Jobs at Keylent, Inc.

  • Cloud Architect
    $120K — $150K *
    Atlanta, GA 30349 (Fulton County)
    Information Technology
    In-Person
  • Tech Lead TECHM-JOB-28373
    $120K — $150K *
    Atlanta, GA 30349 (Fulton County)
    Information Technology
    In-Person
  • Group Benefits SME
    $90K — $120K *
    Springfield, MA 01109 (Hampden County)
    Finance & Insurance
    In-Person
  • Software Engineer -Systems
    $90K — $120K *
    Delaware City, DE 19706 (New Castle County)
    Information Technology
    In-Person
  • Solution Architect
    $120K — $150K *
    San Jose, CA 95123 (Santa Clara County)
    Information Technology
    In-Person

More Information Technology Jobs

Find similar Tech Lead jobs: