Job Description

Join Us as Team Manager II - General Liability experience is required

What's in it for you?
?? Lead with Impact: Supervise adjusters and staff while ensuring balanced workloads and strong team performance.
?? Drive Quality & Compliance: Review files, audits, reserves, and reports to ensure accuracy and adherence to service standards.
?? Develop Talent: Recruit, train, and mentor team members while supporting ongoing growth and career development.
?? Own Performance: Monitor production, billing, and financial metrics to optimize results and support business goals.

Under direction of the Managing Director, Service Center Manager, or Operations Manager, leads a unit in producing a product of superior quality for Crawford & Company clients while meeting established production objectives and service standards.

Responsibilities

• Provides direction and supervision to adjusters and other staff.
• Assigns work ensuring balanced workload for employees in unit.
• Reviews all assignments seven days after creation or in accordance with service standards; continues to review CMS2 Diary at appropriate intervals.
• If applicable, reviews reserves at least every 30 days and revises as necessary.
• Reviews and corrects outgoing reports.
• Monitors production, reviews CMS2 billing dockets and monitors gains and losses on contract accounts.
• Recruits, hires and evaluates performance of personnel as authorized by Operations Manager or Service Center Manager.
• Trains and develops new employees.
• Completes file re-inspections and audits as requested
• Recommends candidates for cross-training and advanced training.
• Makes marketing and sales calls as necessary.
• Promotes a good public image of the Company.
• Maintains up-to-date knowledge of licensing and regulatory requirements of industry and ensure compliance of employees in unit.
• Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminars.
• Maintain records such as sick leave, vacation, company car, expenses and budgets as necessary.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Qualifications

• High school diploma and at least two years college or an equivalent combination of education and experience.
• Previous experience as an Adjuster, Supervisor, Adjuster in Charge, Manager, or Team Manager. Previous supervisory experience desirable.
• Excellent verbal and written communication skills.
• Analytical ability.
• Good mathematical aptitude.
• Good organizational and interpersonal skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services being delivered by branch office.
• In-depth knowledge of insurance coverages, practices and negotiating skills.
• Familiarity with legal, medical and technical disciplines.
• Computer skills
• Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level. Must possess a valid driver's license. Must complete continuing education requirements as outlined by Crawford Educational Services. Additional courses may be required by jurisdiction for maintenance of license.
• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.
• Travel may be required during/outside of normal business hours when necessary.

#LI-CB3

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits

Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program
*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.