Arbella Insurance

Team Manager - Auto Property - Springfield Office

Arbella Insurance • $75K — $95K *
West Springfield, MA 01089In-Person
Finance & Insurance
5 - 7 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred
  • 5-7 years of auto appraising experience
  • Strong supervisory experience preferred
  • Proficient in Microsoft applications
  • Exceptional communication and relationship-building skills required
  • MA Appraisal license and valid driver's license required
  • Willingness to travel as needed

Responsibilities

  • Select, train, and develop a high-performing appraisal team
  • Provide coaching, set expectations, and manage team performance
  • Conduct performance appraisals and recommend salary adjustments
  • Ensure exceptional customer service and high-quality work
  • Lead operations to optimize processes and achieve business goals
  • Analyze claims and provide guidance to employees
  • Collaborate with various stakeholders to facilitate the appraisal process

Benefits

  • Health and wellness programs
  • Retirement savings plan
  • Opportunities for professional development
  • Supportive team-driven environment
Full Job Description
Arbella is looking for an exceptional Claim Team Manager for our Auto Property team. This candidate will successfully lead and develop a team of Auto Appraisers in the appraisal and timely disposition of auto property claims.
Responsibilities
  • Select, train and develop an effective high performing team.
  • Provide direction, coaching, set expectations and manage the performance of the team.
  • Conduct performance appraisals; recommend salary adjustment, and promotions.
  • Ensure exceptional customer service and high quality work from direct reports.
  • Successfully lead operation and team and make change in process, procedures and structure to optimize resources and achieve business goals.
  • Analyze claims and management information; provide guidance to employees regarding investigations and appraisals.
  • Collaborate with managers, examiners, insureds, claimants, vendors and attorneys as needed to facilitate the appraisal process.


Requirements
  • Bachelor's degree preferred and 5 - 7 years of auto appraising experience
  • Experience in a supervisory role is strongly preferred
  • Proficient in Microsoft applications
  • Exceptional communication, customer service and relationship building skills required.
  • MA Appraisal license and driver's license in good standing
  • Travel is required.

About Arbella Insurance

Arbella Insurance is a regional property and casualty insurance company headquartered in Quincy, Massachusetts. The company offers personal and business insurance products, including auto, home, and umbrella insurance, as well as workers' compensation and commercial insurance. Arbella Insurance was founded in 1988 and has grown to become one of the largest insurance companies in New England. The company is committed to giving back to the community and has donated millions of dollars to local charities and non-profit organizations.
Learn more about Arbella Insurance
Size
1,100 employees
Industry
Finance & Insurance
* Ladders Estimates

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