Job ID: 55743
Epic Resolute Description:

Positions Location: Lansing, MI

Job Description

General Purpose

Under the direction of the HITS Regional IT Enterprise Revenue Cycle Manager, the IT Enterprise Revenue Cycle Team Lead - collaborates with the Regional HITS leaders in setting the digital and technological vision that aligns with and supports UM Health's mission, strategic business objectives and operating philosophy.

Supports the manager in providing work direction to the department.

Collaborative and innovative team member with a track record of partnering successfully with various teams and key stakeholders to transform the use of digital technologies.

The Team Lead works directly with HITS and functional management in establishing the strategic and tactical planning, implementation, and execution of technology plans to ensure they are in alignment with revenue cycle initiatives.

The Team Lead works closely with the functional and operational groups to develop short and long-term system plans. Additionally, they will coordinate application training for all relevant applications used by the support services departments, and conduct customer workflow analysis to enhance processes, and functions, as a liaison to internal revenue review teams.

Essentail Duties

This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Collaborates with HITS leadership to develop strategic and tactical business plans for their functional and architectural area(s), while also participating in the overall business, technical, and architectural strategic planning process.
• Partners with department manager and HITS leadership in the review and development of strategic plans, projects and division operational processes, procedures and policies, and development of divisional culture based on being a cohesive team to ensure their area's involvement is represented.
• Collaborates with HITS leaders to plan, develop, and implement standard support processes.
• Serves as a change agent to spearhead transformative change by fostering a culture of innovation, collaboration, and digital proficiency across the Health Systems.
• Develops and maintains best practices for customer service and technical support.
• Helps to maintain a high level of HITS customer service to UM-H Corp caregivers/employees, physicians, patients, and community.
• Assist in maintaining positive customer relations with customer areas to evaluate department effectiveness, identify problems, and determine future needs.
• Responsible for their area's functional teams and provides guidance in prioritizing and assigning work.
• Provides direction, coaching, and mentoring to their team members. Provides input to supervisors and managers regarding hiring, annual evaluations, and performance reviews.
• Foster an environment and culture conducive to attracting, retaining, and advancing professional, technical, and support personnel.
• Provides stable and functional systems and services to UM-H Corp,
• Assists the manager with assembling project teams, assigns individual responsibilities.
• Assists the manager with the identification and implementation of quality improvement projects and facilitates the departmental changes to enhance/improve services provided.
• Provides direction to other team members on the priorities of day-to-day tasks.
• Supports the dept manager in defining and communicating performance expectations; ensures team members are aware of these standards and provides balanced input to manager based on these standards.
• Monitors team performance and reports on operational metrics assigned to the team.
• Provides functional and technical expertise to the health system.
• Leads the creation and delivery of solutions as a Subject Matter Expert; Provides expert guidance to the team on new solutions and designs.
• Ensures compliance with organization security and confidentiality requirements.
• Maintains relationships with vendors and helps ensure proper contractual agreements are maintained and followed.
• Develops and maintains necessary documentation systems and processes that ensure all applications, systems, hardware, and processes are identified, understood, and available for reference.
• Enhancing professional and educational development through engagement with relevant training sessions, reading materials, involvement in industry organizations, memberships, and participation in networking opportunities within the industry.
• Serves as a facilitator, diplomat, mediator, and negotiator to effectively coordinate HITS strategies, operations, processes, acquisitions, and development projects.
• Ensures compliance with organization security and confidentiality requirements.
• In collaboration with HITS Leadership Team assists with plans and programs for disaster recovery and business resumption.
• Provides oversight regarding system change requests and tickets including testing, tracking and prioritization of change requests and tickets. Follows and enforces Change Control processes to ensure proper approval, coordination, and communication of systems changes.
• Participates in on-call and Daily Safety Meeting rotations, as needed.
• Ensures maintenance of accurate documentation and issues by using standard methodologies. Monitors adherence to technical and functional standards.
• Keeps up to date with industry trends and developments.
• Collaborates with team members to identify and select the appropriate tools for developing team deliverables.
• Performs other duties as assigned.

Job Requirements

Work Experience
• Minimum two (2) years of professional or information technology leadership, lead, or senior experience (preferably healthcare and professional and/or hospital billing focused). • Experience with the methodology and process of application and technical architectural life cycles. Must have hands-on experience implementing at least one major, enterprise-wide information system. • Experience in the development and use of project management methodologies, processes, and tools. • Experience with financial and clinical applications and experience in a complex, matrixed healthcare organization are preferred. • Epic experience a plus.

Education
• High school diploma and a minimum of 9 years of IT, healthcare, and professional and/or hospital billing, or other relevant experience; o OR associate's degree computer science, IT, healthcare, or related field and a minimum of 7 years of IT, healthcare and professional and/or hospital billing, or other relevant experience; o OR bachelor's degree in computer science, IT, healthcare, or related field and a minimum of 5 years of IT, healthcare and professional and/or hospital billing, or other relevant experience. • Preferred: Master's degree in computer science, IT healthcare or related fields.

Specialized Knowledge and Skills
• Commitment to and respect for diversity, equity, and inclusion; comfortable with discussions about retaining a diverse workforce, fostering a climate of service excellence. • Able to successfully manage multiple initiatives simultaneously in a complex organization. • Has a track record of successful people management, project management, and development of future leaders. • Ability to motivate, mentor, and lead. • Strong quantitative and qualitative skills including analytical, financial, oral and written communication, and change management skills. • Demonstrated management skills (developing objectives and policies, forecasting, budgeting, organizational management, and supervising). • Inspires confidence, has strong credibility and excellent motivational skills, whose style emphasizes collegiality and teamwork. • Demonstrates the following competencies: o Generates value for the diverse communities we serve. o Cultivates a vision. o Drives innovation and facilitates change. o Nurtures and advocates for diverse teams o Collaborates and fosters inclusive relationships. o Provides coaching and fosters development in others. o Delivers tangible results. o Resolves issues effectively. o Aligns organizational culture. o Demonstrates adaptability. o Exhibits courage and confidence in actions. o Communicates effectively.

Job Family
Information Technology Requirements: