TEAM LEAD
POSITION SUMMARY
The Team Lead supports the Case Management team and collaborates with all Case Managers (CM) via conducting Second-Level Review of Reports of Investigation (ROI) and working individually with each CM as mentors. This role provides leadership with hands-on operational responsibilities, ensuring that CMs perform effectively while maintaining Federal Investigative Standards and Trusted Workforce 2.0 requirements. You will oversee reporting, audits, compliance, and other process-related tasks, while also contributing directly to production to meet team and contract expectations.
Hourly Rate: Actual compensation will be determined based on factors including relevant experience, education, and contract requirements.
RESPONSIBILITIES
- Provide first line supervision to a team of Case Reviewers
- Monitor cases assigned to unit to ensure compliance with delivery due dates and track submission of investigative leads. Check for quality and take necessary actions to complete cases
- Prioritize cases where noteworthy or derogatory information is developed
- Conduct second level review of team cases
- Complete annual evaluations for team employees
- Provide advice and guidance to field and post-field staff as well as training and mentoring of new team members
- Provide counseling and disciplinary actions as needed
- Maintain regular communications with team members to insure consistency
- Timesheet approval to include leave management
- Other duties as assigned
QUALIFICATIONS
MINIMUM QUALIFICATIONS
- Thorough understanding of Federal Investigative Standards and Trusted Workforce 2.0
- Excellent interpersonal skills both in person and by phone, with high professionalism
- High computer skills, including proficiency in Microsoft Office (Word and Excel), database software, e-mail, Internet, IRMA
- Experience in background investigations and/or knowledge of the Federal Investigative Standards (FIS) and Trusted Workforce 2.0; must have experience working on the DHS contract.
PREFERRED QUALIFICATIONS
- Experience mentoring, coaching, and guiding teams in collaborative environments.
- Skilled at mediating conflicts and maintaining a productive work environment.
- Manages/analyzes operational reports, production metrics, and compliance audits.
- Strong analytical skills; identifies process improvements.
- Develops SOPs, process guides, and operational manuals.
- Presents operational or performance statistics to leadership.
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace.
