The Collections Leader will oversee all aspects of the Collections and Single Point of Contact (SPOC) Teams. This role requires a strategic leader with comprehensive industry knowledge and a proven track record in managing collections and SPOC operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and the ability to drive operational efficiency and compliance.
This position requires 100% on-site attendance at our headquarters in Pontiac, MI.WHAT WE NEED FROM YOU- Bachelor's degree in Business Administration, Finance, or a related field is preferred. 5 or more years of experience in mortgage servicing, with at least 3 years in a leadership role managing collections or similar portfolios.
- NMLS licensing is strongly preferred.
- In-depth knowledge of mortgage servicing regulations, including FDCPA and other relevant federal, state, and local laws.
- Proven track record in managing and optimizing collections processes, including delinquency management and recovery efforts.
- Strong analytical skills and the ability to interpret and act upon complex data and metrics.
- Excellent leadership and team management skills, with a demonstrated ability to inspire and develop high-performing teams.
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
- Strong problem-solving skills and the ability to navigate challenging and ambiguous situations.
- Proficiency in mortgage servicing software and technology platforms.
WHAT YOU WILL BE DOING- Lead and manage the Collections and SPOC Teams, ensuring high performance and adherence to company and regulatory standards.
- Develop and implement strategies to effectively manage and optimize collections processes, including delinquency management, repayment plans, and recovery efforts.
- Oversee the development and execution of policies and procedures to ensure compliance with federal, state, and local regulations, including FDCPA and other relevant laws.
- Collaborate with cross-functional teams, including legal, compliance, risk management, and customer service, to ensure seamless collections operations.
- Monitor and analyze key performance indicators, reporting on the performance of collections activities and identifying areas for improvement.
- Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and overall portfolio performance.
- Serve as the primary point of contact for escalated issues related to collections, providing expert guidance and resolution.
- Stay abreast of industry trends, regulatory changes, and best practices to ensure the company remains at the forefront of the mortgage servicing industry.
- Foster a culture of excellence, teamwork, and continuous learning within the Collections team.
THE PLACE & THE PERKSMore reasons you'll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical, dental, vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
- Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor café with Wi-Fi
