POSITION OBJECTIVE:

The position of Teaching and Learning Categorical Program Support Coordinator provides comprehensive administrative, operational, and systems support for the Teaching & Learning Department, with a primary focus on Advanced Learning and Multilingual Learning programs.

DUTIES & RESPONSIBILITIES: (These duties are a representative sample; position assignments may vary.)
• Serves as a primary point of contact for families and staff.
• Ensures equitable access to programs and services.

Program Operations & Support
• Provides administrative and operational support for Advanced Learning and Multilingual Learning programs.
• Coordinates department activities, meetings, trainings, events, and family engagement opportunities.
• Assists with student identification, enrollment, placement, and program records management.
• Supports assessment and screening processes associated with Advanced Learning and Multilingual Learning programs.
• Maintains department procedures, operational manuals, and program documentation.
• Coordinates cross-department collaboration and communication to support district initiatives.

Family and Stakeholder Communication
• Responds to inquiries from students, families, staff, and community members in a timely, professional, and culturally responsive manner.
• Develops and maintains communication materials, newsletters, websites, forms, and other resources.
• Assists with translation and interpretation coordination to ensure meaningful access for multilingual families.
• Supports family outreach and engagement efforts designed to increase awareness and access to district programs.
• Provides clear explanations of program guidelines, processes, policies, and timelines.
• Passion for improving access, equity, and service for students and families

Systems Improvement & Digital Innovation
• Evaluates existing office and program systems and recommends improvements to increase efficiency, consistency, customer service, and program accessibility.
• Demonstrates a commitment to continuous improvement by identifying opportunities to streamline processes and enhance services.
• Leads or assists with digitalization of department processes, records, forms, and workflows.
• Develops and maintains electronic databases, dashboards, reports, forms, and tracking systems.
• Utilizes technology tools to streamline operational processes and reduce manual work.
• Supports implementation of new technologies and trains staff on department procedures and systems as needed.
• Maintains data integrity across multiple information systems.

Data, Compliance & Reporting
• Collects, maintains, verifies, and analyzes program data.
• Prepares reports for district leadership, state reporting requirements, grant reporting, and program evaluation purposes.
• Monitors compliance with state and federal requirements related to Advanced Learning and Multilingual Learning programs.
• Ensures confidentiality and appropriate handling of student and staff information.
• Supports audit preparation and program documentation requirements.

Budget & Resource Management
• Assists with departmental budgets, purchase orders, invoices, contracts, reimbursements, and financial tracking.
• Coordinates ordering, inventory, distribution, and management of instructional materials and supplies.
• Maintains financial and program records in accordance with district procedures.

Other Duties
• Provides support during peak workload periods and special projects.
• May coordinate the work of temporary staff, interpreters, proctors, or student workers.
• Performs other job-related duties as assigned.

REPORTING RELATIONSHIPS:
• Reports to and is directly supervised by assigned administrator.

EDUCATION & EXPERIENCE (positions in this class typically require):

Required
• High school diploma or equivalent.
• Minimum three years of increasingly responsible administrative, office management, program coordination, or operational support experience.
• Experience working with databases, spreadsheets, reporting systems, and digital record management.

Preferred
• Associate's degree in business, communications, public administration, education, or related field.
• Experience supporting educational programs within a school district.
• Experience supporting multilingual communities.
• Bilingual/Biliterate in English and an additional language, preferably Spanish or Chinese (Mandarin and/or Cantonese).
• Experience with process improvement, systems implementation, or digital transformation projects.
• Bilingual and biliterate in English and an additional language, preferably Spanish or Chinese (Mandarin and/or Cantonese), with strong oral and written communication skills.

LICENSING REQUIREMENTS (positions in this class typically require):
• None

KNOWLEDGE & SKILLS (position requirements at entry):
• Demonstrates a commitment to continuous improvement.
• Ability to manage multiple projects while ensuring accurate program records, reporting, and communications.
• Requires strong technological proficiency.
• Educational program operations and administrative procedures.
• Advanced Learning and/or Multilingual Learning program structures and services.
• State and district reporting requirements.
• Student data privacy requirements and records management.
• Budget, purchasing, and financial tracking procedures.
• Database, spreadsheet, and reporting applications.
• Office management principles and customer service practices.
• Best practices for family engagement and culturally responsive communication.
• Principles of equitable access and inclusive educational practices.
• Continuous improvement methodologies and process optimization practices.
• Outstanding customer service and relationship-building skills.
• Strong oral and written communication skills.
• Ability to communicate effectively with families from diverse cultural and linguistic backgrounds.
• Ability to analyze and improve systems and operational processes.
• Strong organization, project management, and problem-solving skills.
• Ability to design, maintain, and analyze databases, reports, spreadsheets, and digital systems.
• Ability to learn, implement, and support new technologies.
• Ability to exercise independent judgment and initiative.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to establish and maintain effective working relationships with families, staff, administrators, and community partners.
• Ability to collaborate effectively with diverse stakeholders.
• Demonstrated commitment to equity and culturally responsive practices.
• Ability to perform all duties in accordance with applicable Board policies and legal requirements.
• Ability to meet and maintain punctuality and attendance expectations.
• Demonstrated systems-thinking mindset with a focus on innovation and continuous improvement.
• Ability to translate complex program requirements into user-friendly processes and communications

PHYSICAL REQUIREMENTS:

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, hearing, seeing, and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Incumbents may be subjected to moving mechanical parts, odors, chemicals, extreme temperatures, inadequate lighting, workspace restrictions, and intense noises.

CONDITIONS OF EMPLOYMENT:

CTSA salary classification "4" $ 78,714 to $ 82,857 (starting at $ 78,714) non-exempt, 40 hours per week, for a 260-day annual assignment.

Medical, dental, vision, long-term disability, and life-insurance eligibility is based upon 630 hours worked within a school year. Retirement provided through Washington State Department of Retirement Systems. Other benefits include vacation and paid holidays.

NOTE:

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.