Job Title: Tax and Compliance Manager

Department: Finance

Reports to: Senior Director Accounting and Financial Systems

Job Type: Exempt, Full-Time

Job Summary:

The Tax & Compliance Manager is responsible for overseeing the organization's tax compliance function, including sales and use tax, state and local business taxes, and regulatory filings across all operating entities and jurisdictions. This role manages a Sales Tax Specialist, assists with income and franchise tax matters in coordination with outside tax firms, ensures accurate and timely filings, minimizes tax risk and exposure, and supports audits and process improvements across a multi-entity, multi-jurisdiction organization.

Key Responsibilities:

Tax Compliance & Filing

• Oversee preparation, review, and timely filing of sales and use tax returns across all applicable states and localities
• Manage other periodic tax filings (business/property tax, gross receipts tax) and coordinate registration in new jurisdictions as needed
• Assist with income and franchise tax compliance by gathering data, preparing supporting schedules, and coordinating with outside tax preparation firms on filings and deadlines
• Monitor nexus exposure as the business expands into new states or service lines
• Maintain and reconcile tax accrual accounts and ensure accurate tax provision entries

Team Leadership

• Directly manage and mentor the Sales Tax Specialist, including workload prioritization, quality review, and professional development
• Establish and document standard operating procedures for recurring tax compliance tasks
• Serve as escalation point for complex or non-standard tax questions from the specialist and other finance staff

Audit & Risk Management

• Lead responses to sales tax and other regulatory audits, including data gathering, documentation, and correspondence with tax authorities
• Identify and remediate compliance gaps; implement controls to reduce audit and penalty risk
• Track and manage tax notices, penalties, and abatement requests to resolution

Cross-Functional & Systems Work

• Partner with the Financial Operations Team to ensure tax is correctly calculated, invoiced, and recorded within NetSuite. Additionally support A/P Team with resale certificates and vendor resale management.
• Ownership of Avalara system for tax compliance ensuring integration with NetSuite is maintained, site-specific data is loaded, and Avalara filing and compliance is maintained.
• Support tax configuration and testing for system changes, new business lines, or entity structures
• Work with external tax advisors and outside CPA firms as applicable

Reporting & Process Improvement

• Prepare periodic compliance status reports and risk summaries for finance leadership
• Identify opportunities to automate or streamline tax filing workflows
• Stay current on multi-state tax law changes and assess business impact

Qualifications:

• Bachelor's degree in Accounting, Finance, or related field or combination of education and experience
• 5+ years of progressive tax compliance experience, including multi-state sales and use tax and multi-state regulatory filings
• 1--2+ years of experience managing or mentoring staff
• Strong working knowledge of sales/use tax rules, nexus concepts, and exemption certificate management
• Experience with ERP systems (NetSuite preferred) and tax automation software (Avalara preferred)
• Advanced Excel skills
• Strong negotiation skills, focused on negotiation with State and Local authorities Preferred
• Experience in a multi-entity or multi-subsidiary corporate structure
• General familiarity with income/franchise tax compliance and working with outside preparers
• Basic exposure to Canadian tax requirements (GST/HST/PST) a plus, though not required
• Experience in hospitality, services, or amenity/property management industries

Core Competencies:

• Strong organizational and project management skills; able to manage recurring deadlines across many jurisdictions
• Analytical and detail-oriented, with sound judgment on risk and materiality
• Ability to both zoom in and resolve specific problems and plan overall compliance strategy for the company.
• Clear written and verbal communication, including with regulatory agencies and external firms
• Comfortable balancing hands-on filing work with team oversight

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X