Overview

Purpose Statement:Our purpose is to create a thriving, future-ready workforce that transforms the property management industry. Through RPM Academy, we make learning accessible to all—delivering technical skill-building, leadership development, and career growth opportunities that empower associates to create extraordinary experiences for residents, clients, and each other.

Position Summary

The Talent Development & Facilitation Manager drives the execution of how we develop our people and build capability through facilitation, program administration, and coordinated training delivery. This role supports employee growth by curating career paths and building training aligned to operational skills and leadership development needed to perform in property management. This role administers mentorship programs, creates developmental training targeted to core capabilities, facilitates instructor-led training, and manages a consistent training calendar. This is a hands-on role focused on delivering practical, relevant learning.

Responsibilities

• Facilitate instructor-led training (ILT) sessions focused on real-world skill application and leadership development, delivered both virtually and in person based on operational needs. • Coordinate and communicate training delivery through a monthly calendar in collaboration with operations and support teams. • Administer the Certified Training Champions mentor program in partnership with the new hire training team, including mentor selection, matching, train-the-trainer, program adherence, and ongoing communication to strengthen on-the-job learning and the new hire and leadership experience. • Curate career pathways and align training to support progression across key career milestones, including operations/corporate support transitions, leadership advancement, and cross-functional development. • Organize, curate, and develop signature training offerings aligned to core capabilities across leadership, sales, customer experience, operations, and key role transitions. • Partner with Operations, People, and other Support teams to identify development needs and performance gaps, then leverage existing content or design new content to address them. • Collaborate with Corporate Marketing to ensure all new and existing learning experiences align with RPM brand standards. • Continuously improve programs using feedback and data to keep training relevant, engaging, and effective.

Education and Experience

• Bachelor's degree in Human Resources, Learning a& Development, Organizational Development, Business Administration, Communications, or a related field. Experience may substitute for education.• Three years of experience in talent development, learning and development, training, or organizational development, including experience facilitating training programs virtually and in person

• Skilled in conducting learning needs assessments and analyzing performance gaps to identify and recommend effective development solutions.• Skilled in utilizing learning management systems (LMS), virtual learning platforms, and related technologies to administer, track, and deliver learning programs.• Skilled in supporting operations, frontline, and corporate teams; property management experience strongly preferred.• Ability to independently develop a project plan and bring it to life with a creative approach. • Knowledge of change management principles and scalable learning delivery models that support workforce development across distributed teams and varied employee populations.• Skilled in adult learning principles and instructional methodologies, with the ability to apply them when designing and delivering learning solutions that meet the needs of diverse learner populations.• Skilled in facilitating learning experiences across multiple delivery modalities, including instructor-led training, virtual learning, workshops, summits, and eLearning, and supporting the development of facilitation capabilities through train-the-trainer programs and coaching.• Ability to collaborate and communicate effectively with all employee levels from frontline to executive stakeholders, both verbally and in written form. • Ability to adapt to changing business needs, manage shifting priorities, and bring structure and clarity to ambiguous situations while maintaining progress toward organizational objectives.

Qualifications

Physical Requirements:• May be required to sit for extended periods of time • May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds • Must be able to operate a computer, keyboard, mouse, and other office equipment • Must be able to read documents, computer screens, and data • Must be able to hear and understand verbal communications in person and over the phone or computer

 

Work Environment:• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices three days per week based on managers’ discretion.• The office is an open setting which may include bright lights, constant noises, and distractions. • Overnight travel may be required quarterly.

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates 
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match 
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion, and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)