OverviewIn this role, you lead the team responsible for interview scheduling, candidate-experience coordination, interviewer load management, and recruiting-event logistics. By anticipating business and function needs, you proactively build the systems, processes, and people that make the entire scheduling function run smoothly at scale, globally. You bring structure, clarity, and operational excellence to a fast-moving talent acquisition function. Your natural service orientation and ability to stay ahead of function needs will serve as a model for your team - setting the bar for carrying out exceptional experiences for candidates, fellow Talent Acquisition team members, and partners in the business.
Responsibilities Leadership & Delivery - Lead, coach, and develop a team of Recruiting Coordinators/Schedulers
- Set performance expectations, manage workload distribution, and ensure consistent execution
- Scale team capabilities to meet evolving business needs
Operational Excellence - Own end-to-end scheduling and coordination operations across the hiring lifecycle
- Establish and manage key metrics (e.g., speed, quality, data accuracy)
- Standardize processes, tools, and documentation to drive consistency and efficiency
- Identify opportunities for continuous improvement based on data and stakeholder feedback
Candidate Experience & Planning - Ensure a high-quality, consistent candidate experience across all interactions
- Manage interviewer capacity, readiness, and load balancing
- Partner with recruiting leadership to forecast demand and align resources
Systems, Data & Process Optimization - Optimize TA systems (ATS, scheduling tools, automation) to enable scale
- Ensure data integrity and reporting accuracy across all recruiting systems
- Implement streamlined, tech-enabled workflows to reduce friction and manual work
Events & Logistics - Oversee planning and execution of recruiting events and career fairs
- Manage logistics, materials, and vendor coordination to ensure operational readiness
Compliance & Data Privacy - Ensure adherence to recruiting policies, regulatory requirements, and audit standards
- Maintain the integrity, security, and proper handling of candidate data across systems and vendors
- Partner with Legal, HR, and IT to support compliant and privacy-aligned recruiting processes
QualificationsRequired- Bachelor's degree
- 10+ years professional experience post academics
- You have experience managing a team in recruiting operations, HR operations, or a coordination-heavy function.
- You bring proven leadership skills and know how to coach, motivate, and develop people.
- You excel at organization, prioritization, and problem-solving.
- You bring expertise in leveraging and optimizing ATS or scheduling platforms.
- You thrive in a fast-paced, high-volume environment.
What Success Looks Like- The team feels confident in the operational backbone of the function and that they, their candidates, and hiring teams are supported by an organized, people-centric leader
- Your team consistently meets or exceeds key performance metrics.
- Candidates feel informed, supported, and valued.
- Interviewer load is balanced, predictable, and proactively adjusted as hiring needs evolve.
- Recruiting events run smoothly with minimal last-minute issues.
- Processes become more automated, scalable, and data-driven.
- Your team feels supported, empowered, and accountable for providing exceptional operational experiences.
- Candidate data is handled with accuracy, integrity, and appropriate safeguards, with processes consistently aligned to compliance expectations
