Amazon

Systems Support Engineer, Reverse Recycle Logistics

Amazon • $90K — $120K *
Greencastle, PA 17225In-Person
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 2+ years of Linux systems administration and/or development experience
  • 1+ years of experience in at least two programming languages (Python, Java, Perl, PHP, Ruby, Bash/Shell)
  • Bachelor's degree in Computer Science or technical field, or equivalent experience
  • Knowledge of networking fundamentals
  • Experience in a 24/7 production environment

Responsibilities

  • Provide frontline technical support to manufacturing and operations teams
  • Manage daily ticket queue to prioritize critical issues
  • Perform deep technical troubleshooting of production test systems
  • Diagnose and repair test equipment to maximize uptime
  • Collaborate with cross-functional teams to drive issue resolution
  • Execute root cause analysis and implement corrective actions
  • Develop and maintain documentation for troubleshooting and efficiency

Benefits

  • Opportunity to shape the future of AI infrastructure
  • Collaborative work environment with cross-functional teams
  • Chance to develop and implement comprehensive test strategies
  • Engagement in solving complex system-level challenges
  • Involvement in high-performance ML workloads
Full Job Description
Shape the future of AI infrastructure! Join RRL and develop system-level test solutions for our innovative ML acceleration hardware, deployed across our global server fleet.

We're seeking highly skilled and motivated Product Test Engineers to join our RRL test & repair operation. In this role, you'll be at the forefront of validating and ensuring that test infrastructure is deployed and operating at required scale. You'll be responsible for designing and implementing comprehensive system-level test strategies that cover the full spectrum of our ML acceleration products, from individual components to fully integrated systems. This position requires a unique blend of hardware knowledge, software expertise, and systems thinking, as you'll be working at the intersection of custom silicon, complex firmware, and high-performance ML workloads.

You'll collaborate closely with cross-functional teams including hardware designers, software engineers, and operations specialists to develop robust test solutions that can scale to meet the demands of RRL's global infrastructure. Your work will be crucial in identifying and resolving integration issues, optimizing system performance, and ultimately ensuring that our ML acceleration products meet the highest standards of reliability and efficiency in real-world data center environments. If you're passionate about pushing the boundaries of ML hardware testing and have a knack for solving complex system-level challenges, we want you on our team.

Key job responsibilities

Provide frontline technical support to manufacturing and operations teams by troubleshooting complex tester, hardware, and system-level failures impacting production throughput

Own daily ticket queue management, prioritizing operationally critical issues to ensure timely resolution and minimal business disruption

Perform deep technical troubleshooting of production test systems, identifying root causes across hardware, software, networking, and infrastructure dependencies

Diagnose, repair, and restore test equipment and validation environments to maintain operational readiness and maximize uptime

Partner closely with Operations, Engineering, and cross-functional stakeholders to drive issue resolution and improve overall test process stability

Execute structured root cause analysis and implement corrective actions to prevent recurring equipment or process failures

Support system bring-up, tester validation, and configuration activities for new and existing production environments

Develop and maintain troubleshooting documentation, standard work, and knowledge-sharing mechanisms to improve team efficiency and issue resolution consistency

Identify opportunities to simplify support workflows, improve response times, and enhance operational effectiveness through process improvements and automation where applicable

Monitor tester health, system performance, and operational trends to proactively identify risks and escalate issues before business impact occurs
BASIC QUALIFICATIONS

- 2+ years of Linux systems administration and/or development experience

- 1+ years of work in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell experience

- Bachelor's degree in Computer Science or other technical degree or related experience

- Knowledge of networking fundamentals

- Experience working in a 24/7 production environment

- Experience in Linux systems administration and/or development

- Experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell

PREFERRED QUALIFICATIONS

- 2+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience

- 1+ years of building scripts, tooling, and automation for large-scale computing environments experience

- Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems

- Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration

- Experience in network capture and systems troubleshooting

- Experience building scripts, tooling, and automation for large-scale computing environments

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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