Systems Integrator: Voice infrastructure

Sphinx Solutions, Inc.

$110K — $130K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 6 years of experience in systems integration or related field
  • Undergraduate or graduate degree in computer science or computer engineering
  • Proven experience in enterprise IT environments, specifically with voice technologies
  • Familiarity with Linux and network protocols such as SIP, TCP/IP, and H.323
  • Relevant certifications (e.g., MCSE, A+, CCNA) preferred

Responsibilities

  • Design, test, and deploy new voice infrastructure solutions
  • Collaborate with network and telecom engineers for seamless integration
  • Support implementation of next-gen voice technologies
  • Assist with system upgrades, patching, and configuration management
  • Participate in system security accreditation for voice systems
  • Lead training and transition planning for call center technologies
  • Monitor compliance with voice system standards and policies

Benefits

  • Opportunity to work with cutting-edge voice technologies
  • Hands-on experience with secure voice devices and infrastructure
  • Collaborative environment with cross-functional teams
  • Professional development opportunities with advanced certifications
  • Engagement in diverse telephony projects across enterprises
Full Job Description
We are actively seeking Systems Integrators with a minimum of 6 years' experience. Undergraduate or graduate degree in computer science or computer engineering. Specific skills may include the following: • Work in an enterprise IT environment with specific tasks related to Voice • Collaborate with network engineering and other telecom engineers in integration activities involving telephony or call center • Assist in the design, testing, and deployment of new voice infrastructure • Support implementation of next-generation voice technologies • Participate in the system security accreditation process • Provide certificate management support for secure systems • Assist with system upgrades, patching, and configuration • Support new site voice system standups • Support call center technology deployments, user training, and transition planning • Contribute to call routing and trunking design within enterprise voice platforms • Attend meetings with internal teams and clients to gather and understand voice system requirements • Monitor compliance with established standards, policies, and procedures • Gain hands-on experience with secure voice devices (e.g., VoIP phones, STEs, Viper) and infrastructure components (e.g., PBXs, encryption devices, call management servers) • Learn to provide Tier 4 engineering support under supervision • Learn and support platforms such as Skype for Business, Avaya Communication Manager, and other enterprise call center technologies • Preferred Education, Experience and Skills Linux • SIP signaling and call flows • Secure Real-Time Transport Protocol • SIP • TCP/IP • H.323 • DNS • DHCP • RTP Certifications • MCSE certification • A+ certification • Network+ certification • CCNA, CCNP, ITIL, CCIE, HP, CCVP, CCDP, CATE, R&S • Cisco Voice certifications • Juniper certifications

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