Location:Geisinger Office Building I (GOB I)
Shift:Days (United States of America)
Scheduled Weekly Hours:40
Worker Type:Regular
Exemption Status:Yes
Job Summary:Responsible for assisting Information Technology staff in the installation, maintenance, implementation, and continuous usage of mid-range and mainframe software and hardware platforms.
Job Duties:- Evaluates, recommends, and implements new system software products, product updates, and new releases.
- Maintains an inventory of products, current release level and all updates or local modifications.
- Informs appropriate personnel of new features, limitations, and considerations produced by upgrades or new products.
- Provides documentation on general system operating procedures.
- Establishes and maintains a technical library of resource materials.
- Controls the distribution of manuals and updates to ensure prudent purchasing, utilization, and currency of publications.
- Facilitates online documentation where possible to avoid hardcopy.
- Provides education and counsel to users and IT personnel on the use and understanding of systems software.
- Serves as a liaison to vendor software support personnel as needed by IT personnel.
- Determines, implements, and facilitates programs and procedures to analyze resource utilization and support planning activities.
- Monitors team activities and takes corrective action to promote a productive environment.
- Coordinates disaster recovery preparation and testing of applicable technology.
- Performs employee reviews and coordinates on-call lists for all underlying responsibilities.
- In conjunction with management, develops budget for area of responsibility.
- Provides direct leadership on a chosen technology platform to other members of the Systems Support staff.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
*Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).
Position Details:Education:High School Diploma or Equivalent (GED)- (Required)
Experience:Minimum of 12 years-Relevant experience* (Required)
Certification(s) and License(s):Skills:Communication, Interpersonal Communication, Leadership, Teamwork
