BS/MS degree in Computer Science, Engineering, or a related field
1-3 years of experience preferred
Knowledge in supporting Office O365 applications
Proficient with Windows operating systems and server management
Experience with general virtualization and cloud environments
Familiarity with networking components like firewalls and switches
Working knowledge of scripting for automation tasks, preferably PowerShell
Responsibilities
Create and manage user accounts, directories, and permissions
Install, configure, and maintain operating systems and application software
Document network diagrams and hardware/software configurations
Monitor and respond to incidents for end users
Manage corporate networks, both physical and virtual
Implement and troubleshoot network infrastructure devices
Ensure system security, scalability, and availability
Benefits
Willingness to work additional hours, including on-call duty
Opportunities for professional development through webinars and conferences
Ability to collaborate with diverse teams including clients and IT staff
Exposure to a variety of networking and infrastructure technologies
Full Job Description
Responsibilities of the position include:
Create and manage user accounts, directories, files and their associated permissions.
Install, configure, test, and maintain operating systems, including application software and system management tools.
Maintain documentation, including network diagrams, hardware and software configurations, hardware and software inventories, and other related information.
Monitor, troubleshoot and respond to all level incidents/tickets for end users.
Manage and monitor all installed operating systems, infrastructure (physical and virtual), and corporate networks (LAN/WAN).
Implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, and switches.
Ensure systems are scalable, highly available, and secure
Fully documenting all created design, deployment, and support processes.
Willingness to work additional hours to include on-call duty during the week and/or weekend, as required
Implementing best practices for system security and data backups.
Stay up to date with latest technology and best practices (webinars and conferences)
Speaking to and collaborating with a variety of people, such as clients, vendors, management, and information technology (IT) staff during the creation and maintenance of systems.
Other duties as assigned.
Required Skills/Abilities:
Knowledge in supporting Office O365 (Outlook, OneDrive, Teams and SharePoint)
Knowledge of everything Windows including Windows 10 - 11, Server 2019, Active Directory, Group Policy, etc.
Knowledge of Firewalls, switches, cabling, and conference room video equipment.
General Virtualization experience including VMware, HyperV.
General knowledge of TCP/IP, vlan's and WAN concepts
Familiarity with cloud computing environments such as AWS or Azure.
Knowledge in Change Management process.
Ability to prioritize tasks by importance and deadlines.
Ability to adapt and adjust schedule to rapidly changing priorities.
Ability to travel as needed to remote offices.
Ability to implement, manage, finalize projects as assigned.
A good understanding and knowledge of networking and application-level operations
Ability to quickly diagnose issues and suggest solutions.
Working knowledge of scripting language to support automation tasks. PowerShell preferred.
Education and Experience:
BS/MS degree in Computer Science, Engineering, or a related field
