Location:

Work from home (Pennsylvania)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

Supervises staff and responsible for utilizing technical and business knowledge to configure and support assigned applications/systems. Responsible for assisting with project planning and completion including analysis, training, testing, documentation, problem resolution and application implementation. Cross-trains with other areas of the department as assigned to accomplish and meet technical, business or operational needs for which the employee is qualified to perform. Participates in a culture of continuous improvement to ensure that departmental goals and the organization’s strategic initiatives and targets are met.

Job Duties:

• Leads/manages department staffing needs, including, but not limited to schedules, project assignments, productivity, interviewing, hiring, new hire/ongoing training, annual evaluations, salaries, promotions, disciplinary actions, job descriptions, etc.
• Displays proficiency in recruitment, selection, motivation and development of staff.
• Works closely with application vendors as needed, oversees release updates (planning, testing, documenting, training, etc.), issues list(s), new product evaluation and learns any new applications/systems to support departmental activities.
• Performs application/system maintenance of tables, master files and data entry automation design.
• Includes, but is not limited to development, coding, testing, implementing, and performing post-execution validation of "scripting" routines that access files, execute "key-stroke" emulation to post the files, and refiles the source data.
• Leads and/or accomplishes gathering data, problem analysis, review of/defining system specs by applying knowledge of applications, applicable documentation, files, reports and other application related workflows.
• Serves as liaison between IT and the business community for department initiatives. Resolves system issues independently, or if needed, reports issues to IT and/or application vendor to ensure timeliness of resolution.
• Works closely with various levels of staff/customers/management to determine technical solutions to meet business needs.
• Educates customers of any complexities associated with project requirements and suggests other alternatives to achieve an equal or better result.
• Participates in various projects, prepares documentation, including project plans, requirements, design documents, workflows, requests for vendor proposals, presentations, test plans, policy/procedures, training materials, stakeholder communications and Leadership approvals.
• Applies standard system and project management methodologies throughout the implementation and use of assigned applications, including progress reporting, procedural and change control/management processes.
• Leads and/or participates in the creation and execution of a communications plan that meets the needs of a project, including status meetings, status reports, change management, and issue escalation.
• Creates agendas, ensures the capture of minutes, and conducts meetings in an effective and efficient manner.
• Supports Merger and Acquisition activities related to departmental business and technical needs.
• Responsible for the preparation and maintenance of internal policies, procedures and standards, new employee onboarding and training materials, and provides training to fellow team members and/or end users as needed.
• Maintain compliance with external regulations and internal policies.
• Mentors/coaches less senior team members to enhance their skillsets, broaden their knowledge base and promote career growth.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details:

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 11 years-Relevant experience* (Required)

Certification(s) and License(s):

Skills:

Communication, Computer Literacy, Group Problem Solving, Multitasking, Teamwork, Working Independently