Systems Analyst - Senior

UPMC Senior Communities • $90K — $120K *
US-AnywhereRemote in Pittsburgh, PA
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in technology and application support.
  • Strong self-motivation and a proactive approach.
  • Ability to work both independently and in a team.
  • In-depth knowledge of SDLC and IT fundamentals.
  • Commitment to ongoing training and professional development.
  • Availability for 24/7 standby duty as required.

Responsibilities

  • Perform manual testing for Enrollment, Group Product, and Premium billing.
  • Create and validate detailed documentation for processes and requirements.
  • Independently manage Level 2 and 3 support issues, mentoring junior staff as needed.
  • Lead project management efforts, ensuring milestones and task delegation.
  • Ensure data confidentiality and quality throughout all processes.
  • Engage with vendors on technical issues and project initiatives.
  • Develop and facilitate end user training, including creating training materials.
  • Identify and implement process improvements, creating or updating workflows.

Benefits

  • Fully remote work arrangement.
  • Standard hours in Eastern Standard Time.
  • Intensive training and professional development opportunities.
  • Ability to contribute meaningfully in a collaborative team environment.
  • Engagement with diverse projects that enhance technical skills.
Full Job Description
UPMC is hiring a Systems Analyst-Senior is hiring for their Application Engineering team. If you are an experienced analyst with SQL, Azure/DevOps, and claims processing APPLY NOW!

Work Location: Fully Remote

Work Hours: Standard business hours in eastern standard time.

Purpose:
Under the general direction of the management team and senior staff, the Systems Analyst - Senior requires a proficient level of experienced analytical services, defining requirements, developing, and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

  • Responsible for performing manual testing in relation to Enrollment, Group Product, and Premium billing.
  • Documentation: Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate.
  • Project Management: Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
  • SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles.
  • Data Confidentiality/Security: Always maintain confidentiality of sensitive information.
  • Data Quality: Always maintain data quality.
  • Vendor Relationships: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.
  • Report Writing/Analysis: Write and analyze complex reports. Make modifications to complex reports.
  • Mentor less experienced team members. Communicate with the business/act as business analyst.
  • End User Training: Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers.
  • Process Improvement: Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunities for process improvements.
  • Application Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report backs any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms, as necessary.
  • System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
  • *Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned.


Qualifications:

  • Typically has 5+ years' experience with modern technology and application support through education or practical experience.
  • Highly driven and self-motivated to exceed expectations.
  • Ability to work independently and in a team-based environment.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Top Skills Needed:
  • SQL
  • Azure/DevOps
  • Claims Processing

Preferred:
  • Testing Creation(bonus)
  • Epic experience or certification(bonus)
  • MC400
  • Current UPMC employee or contractor experience

Licensure, Certifications, and Clearances:
Act 34

About UPMC Senior Communities

UPMC Senior Communities Careers

There has never been a better time to explore the diverse job opportunities at UPMC Senior Communities—the leading network of senior living facilities focused on innovative care and professional excellence.

Work You’ll Do

Join UPMC Senior Communities to assist in transforming the experience of aging through top-tier care and wellness programs. This is an opportunity to be part of a team that values leadership, diversity, and innovation in the healthcare sector. Lead in a unique role where skills in healthcare, empathy, and leadership converge to enhance the lives of seniors. UPMC Senior Communities stands at the forefront of the industry, integrating advanced technology and personalized care practices. Engage with a professional network of healthcare providers and administrators dedicated to pioneering improvements in senior living. Collaborate with over 3,000 dedicated professionals across various facilities.

Introducing the UPMC Senior Communities Professional Development Program

The program is designed to foster career growth through comprehensive training, leadership development, and diversity training. UPMC Senior Communities is committed to nurturing the professional growth of its team members through continuous education and opportunities for advancement.

Do Innovative Work

Be part of a culture that thrives on innovation and continuous improvement. UPMC Senior Communities employs a vast array of healthcare professionals and support staff, all dedicated to setting new standards in senior care.

Drive Change in Senior Healthcare

Deliver targeted solutions and personalized care that significantly improve the quality of life for residents. UPMC Senior Communities offers a platform for professionals to apply their expertise in a meaningful and impactful way.

Be Part of a Great Team

Work alongside a team that values compassion and professionalism, harnessing the collective capabilities to deliver exceptional care. UPMC Senior Communities promotes a collaborative environment where every team member’s contribution is valued.

Future-Proof Your Career

Advance your career within UPMC Senior Communities through a variety of pathways, from direct care positions to administrative roles. Enjoy robust benefits, professional development programs, and a supportive work environment that encourages long-term career growth.

Explore

Discover how UPMC Senior Communities leads the way in senior healthcare innovation: - Implementing cutting-edge health technology to enhance resident care - Developing community-based programs that support holistic wellness

The UPMC Senior Communities Employment Promise

With a commitment to employee satisfaction and career development, UPMC Senior Communities ensures that all team members have the resources and support to succeed. Clients and their families rely on UPMC Senior Communities for compassionate and skilled care, making it a prime choice for those seeking meaningful employment in the healthcare sector.

Stay Connected

Join the Team

Search open positions that match your skills and interests. UPMC Senior Communities looks for passionate, curious, creative, and solution-driven team players. SEARCH UPMC SENIOR COMMUNITIES JOBS

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* Ladders Estimates

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