Department: IT Technology Support Svcs
Salary/Grade: ITS/79

Target hiring range for this position will be between $80,300-100,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Job Summary:

Performs tasks related to the design, implementation, support/maintenance, and enhancement of NU's enterprise, vendor and in-house developed applications. Documents functional requirements, analyzes requirements in the context of software and processes, develops and executes test plans, assists with and documents business process improvement efforts, and works with production issues. Completes content, process, and procedures for technical and functional system work that is low to medium in complexity. Typically works with senior staff but may coordinate smaller or less complex projects independently. This systems analyst will be primarily focused on license, user access, and platform management for Software as a Service platforms owned or managed within the IT Services and Support area.

Strategic Planning

• Partners with senior analysts, end users and peers to document and analyze functional requirements, identify gaps and alternative approaches to meet requirements, and ensure all deliverables completed (adhering to approved methodology and documentation standards).
• Partners with functional users and technical and reporting staff to determine best approaches, ensuring that approved solutions are implemented in a timely and correct fashion.

Administration

• Drafts accurate documentation of process, procedure, and system/application configuration.
• Formulates and executes test scripts, implementation project plans, roll out communications and training materials.
• Outlines medium complexity use cases.

Development

• Formulates test scripts and performs detailed testing for moderate to complex use cases to ensure that the implemented software functions correctly.
• Participates in and may facilitate iterative feedback processes among users, developers, and analysts to ensure software functionality aligns with requirements. Draws on prior implementation experience to engage in discussions.

Performance

• Assists in software evaluation and enters moderate to complex configurations to meet user needs.
• Collects feedback from users on application performance and escalates moderate to complex critical performance issues with technical resources and management.
• Collaborates with technical, reporting and application resources to analyze and resolve moderate to complex production issues in a timely manner. Provides input into possible solutions based on prior system knowledge and basic analytical skills.

Supervises

• May provide work direction and/or supervise staff such as subordinates, contractors, vendors, students, etc.
• May manage basic projects or work packets ensuring timelines, deliverables and expectations are met.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• 2 years functional/business/system analysis or other relevant experience required.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Understanding of Northwestern business and licensing cycles for delivered Software
• Knowledge of Northwestern financial systems and chargeback methods
• Ability to manage SAML integrations and configuration to enable SSO within platforms
• High level of technical troubleshooting skills in supporting user access issues for SaaS applications.

Preferred Qualifications:

• 2 years experience managing user access to SaaS applications
• 2 years experience managing campus software renewals
• Work history demonstrating increasing levels of responsibility and leadership.

Preferred Competencies: (Skills, knowledge, and abilities)

• Experience as both an end-user and administrator in service area such as support, desktop support, help desk management and documentation or other relevant experience required.
• Demonstrable ability to participate in the development of service level agreements (SLAs) and related documentation.
• Experience working across a broad organization to translate organizational needs into technical requirements

Benefits:

At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more .