OverviewSYSTEMS ADMINISTRATOR (WINDOWS) (RDTE)
Bowhead seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in Dahlgren, VA at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).
Responsibilities
The Systems Administrator will be responsible for:
- Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 11 Computers.
- Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.
- Proficient with ACAS.
- Provide hardware support for PCs, printers, scanners, Common Access Cards (CAC), etc.
- Software support includes but not limited to Windows operating systems, Microsoft Office 365, and various specialty engineering and scientific development software/tools.
- Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).
- Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using ServiceNow.
- Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
- Maintain and develop IT related procedures required to support the organization.
- Support also includes working with the organization’s Information System Security Officer (ISSO) for achieving system accreditation.
- Provide recommendations for future IT needs of the organization.
- Maintain data files and monitors system configuration to ensure data integrity.
- Assist in the preparation of a monthly progress and status report.
- Ability to pass DISA’s ACAS training course.
Qualifications
- Three (3+) or more years of professional experience.
- High School Diploma required, or BA/BS degree preferred
- Demonstrates strong troubleshooting skills along with strong analytical and problem-solving skills.
- Must have the ability to multi-task and assist others to resolve IT related issues is essential.
- Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
- Requires a strong understanding of current Microsoft supported Windows operating systems.
- An understanding of Linux operating systems is desirable; but not required.
- Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment.
- DoD Directive 8570/8140 Information Assurance Technical Level II certification required (i.e., Security+ce, GSEC, SSCP, or CCNA-Security).
- Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required.
- A working knowledge of Windows Active Directory is required.
- A working knowledge of current Security Technical Implementation Guides (STIGs) and Risk Management Framework (RMF).
Physical Demands:
- Must be able to lift up to 10-25 pounds
- Must be able to stand and walk for prolonged amounts of time
- Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain and maintain a security clearance at the Top Secret level. US Citizenship is a requirement for Top Secret clearance at this location
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