The Systems Administrator is responsible for supporting and maintaining Securiport's IT infrastructure, including servers, network systems, enterprise applications, cloud platforms, and end-user computing environments. This role performs systems administration activities including installation, configuration, monitoring, maintenance, troubleshooting, and optimization of IT systems to ensure reliability, security, and performance across the organization.
The Systems Administrator works closely with IT team members, vendors, and business stakeholders to support daily operations, resolve technical issues, implement technology solutions, and assist with infrastructure improvement initiatives.
Essential Functions
- Ensures the uptime, performance, reliability, and resource availability of computers, servers, network systems, and other IT infrastructure.
- Leads the administration, maintenance, monitoring, and optimization of Windows Server environments, Microsoft Exchange, Microsoft 365, Active Directory, enterprise storage, backup systems, and related infrastructure.
- Serves as a senior escalation point for complex technical issues involving servers, networks, databases, endpoints, cloud services, backup systems, and enterprise applications.
- Analyzes, evaluates, recommends, and implements personal computing products, devices, systems, software, and infrastructure solutions for affordability, compatibility, expandability, security, and ease of use/support.
- Installs, configures, upgrades, and maintains PC systems, server software, and enterprise platforms to optimize performance and integration with client/server applications and information-communications networks.
- Monitors, analyzes, and improves wide area network and local area network performance, availability, and security.
- Identifies, troubleshoots, and resolves advanced network, server, storage, backup, and systems issues.
- Plans and performs upgrades to network hardware, server infrastructure, software platforms, telecommunications equipment, and related enterprise systems.
- Ensures the quality, accuracy, integrity, and security of computers, devices, systems, and data.
- Develops, implements, and maintains system administration standards, procedures, documentation, and best practices.
- Supports system hardening, patch management, access controls, backup validation, disaster recovery planning, and security compliance activities.
- Analyzes functionality and risks for mobile computing devices, including policies and approaches for managing security, access, and data backup in bring-your-own-device environments.
- Matches organizational IT resources with current and future operational demand.
- Provides guidance and recommendations on infrastructure improvements, lifecycle management, capacity planning, and technology modernization.
- Works independently under limited supervision and exercises sound judgment in resolving complex technical and operational issues.
- Provides leadership, coaching, mentoring, and technical direction to junior team members and support staff.
- Collaborates with internal stakeholders, vendors, and technical teams to support business operations and project delivery.
Required Knowledge, Skills, and Abilities
- Advanced working knowledge of systems administration, network administration, database management concepts, enterprise infrastructure, and computer science principles.
- Strong technical expertise in Microsoft Windows Server management.
- Strong technical expertise in Microsoft Exchange Server.
- Strong technical expertise in Microsoft 365 administration.
- Strong technical expertise with Active Directory, Group Policy, DNS, DHCP, file services, and identity/access management.
- Technical expertise in database products and servers.
- Technical expertise with backup and recovery products such as Veeam, Symantec Backup, or similar enterprise backup solutions.
- Working knowledge of storage systems, including SAN environments.
- Working knowledge of routers, switches, firewalls, VPNs, and network troubleshooting.
- Ability to diagnose and resolve complex server, network, endpoint, software, and infrastructure issues.
- Strong understanding of cybersecurity best practices, patch management, access controls, system hardening, and data protection.
- Excellent verbal and written communication skills.
- Demonstrated analytical, troubleshooting, and problem-solving skills.
- Demonstrated ability to provide excellent customer service to internal and external stakeholders.
- Ability to work independently and as part of a team using effective interpersonal skills.
- Ability to lead technical initiatives, document processes, and mentor junior team members.
- Strong organizational skills with the ability to prioritize multiple tasks, projects, and support requests.
Required Education, Certifications/Licenses, and Related Experience
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field required.
- Three (3) to five (5) years of experience in systems administration, IT infrastructure support, network administration, or a related field required.
- In lieu of a degree, a total of seven (7) years of relevant IT experience may be considered.
Hands-on experience administering Windows Server, Microsoft 365, Active Directory, virtualization platforms, backup systems, and related infrastructure. - Experience supporting network devices, enterprise applications, and end-user computing environments preferred.
- Microsoft, VMware, networking, cloud, or cybersecurity certifications such as Microsoft Certified, Azure Administrator Associate, CompTIA Network+, Security+, or equivalent certifications are preferred.
Physical Job Requirements
- This position requires the ability to remain in a stationary position, standing and/or seated, for extended periods of time.
- This position requires the ability to spend extended periods viewing computer monitors.
- Monday through Friday, 9:00 a.m. to 5:00 p.m. schedule required.
Travel Requirements
- This position has no travel requirements.
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