GENERAL PURPOSE:
Experienced IT technical administrator that will perform infrastructure hardware and software
support for Supply Chain Distribution Center systems. Responsible for administering,
monitoring, and supporting hardware platforms, operating systems, and their related products
and technologies. Focused on improving distribution center operations through participation in
support and integration activities of Ross' distribution and operation support systems. As a
member of a team, this position will ensure high standards for system implementation,
establishing documentation, standards, best practices, procedures, processes and guidelines.
ESSENTIAL FUNCTIONS:
• Conduct Infrastructure delivery activities for capacity planning that include new Supply
Chain facilities and expansion projects.
• Design, install, maintain, configure, secure and support hardware platforms, operating
systems, wired/wireless network components, and related products and technologies.
• Develop and deliver timely solutions to problems that enable the IT organization to move
forward quickly, while ensuring that high quality of workmanship is exhibited during all
phases of delivery
• Plan and execute performance baselines, monitoring, tuning, and capacity planning,
including diagnosing and resolving performance issues
• Develop and provide appropriate documentation and knowledge transfer as part of the
transition from the delivery phase to run support.
• Perform hardware/software configuration and release management.
• Utilize productivity tools to proactively manage workload - includes time, project, and
priority management as part of normal everyday work.
• Utilize SDLC processes to develop, present and track project activity, inclusive of
presentations to technical and management layer associates
• Develop and deliver timely solutions to problems that enable the IT organization to move
forward quickly, while ensuring that high quality of workmanship is exhibited during all
phases of delivery.
• Detailed understanding and ability to design structured cabling systems utilized in the DC
inclusive of data/copper and fiber optic cabling and components, IDF/MDF's, network
switches and cross connection methodologies
• Comprehensive understanding and ability to troubleshoot hardware/software issues on
Warehouse Control System platforms (examples: Dematic conveyance, Intelligrated Tilt
Tray, Garment on Hanger, Put To Light/Put To Voice picking, Ticketing).
• Comprehensive understanding and ability to troubleshoot hardware/software on the
following deployed components: RF client devices, ticketing systems, label platforms, time
keeping, backup environments and telephony systems
COMPETENCIES:
People
• Building Effect Teams
• Developing Talent
• Collaboration
Self
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict
Business
• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility
With particular emphasis on the following specific position-related competencies:
• Customer Focus
• Dealing with Ambiguity
• Integrity & Trust
• Time Management
• Problem Solving
• Listening
• Written Communications
• Organization Agility
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• At least 4-6 years of experience supporting retail systems, with at least 1 of those years in
a complex heterogeneous computing environment supporting supply chain distribution
systems.
• Solid understanding of retail dynamics within a complex, highly integrated environment.
• Solid understanding of supply chain technology and warehouse control systems within a
complex, highly integrated environment.
• Experience with Distribution Center/Warehouse management systems.
• Very technically competent
o Working experience with networking topologies and wireless computing
infrastructure
o Working experience maintaining network systems and services, including servers,
routers, switches, firewall, VPN, VoIP, and other IP devices
o Working experience with UNIX and Windows operating systems
o Working experience with Internet/Intranet technologies
o Working experience with Data Center design/optimization and environmental
support components
Preferred Qualifications:
• A minimum of two years of experience with backup technologies, high-end storage
solutions (Hitachi SAN, 3PAR preferable), SCCM System Management and Event
Management tool or related technology.
• Experience with the installation, maintenance, security, performance monitoring,
performance tuning, and integrity of the operating system.
• Experience with IT processes such as System Management, Patch Management, Change
Management, Configuration Management, Release Management, Problem Management,
Business Continuity Planning, Customer Service and Vendor Relationship Management.
• Experience defining and delivering effective methodologies and process to enable a
proactive work environment and deliver structured work that is repeatable for all Tier 1
support individuals, or organizations.
• Strong analytical, problem solving, root cause analysis and troubleshooting skills.
• Undergraduate degree or equivalent work experience.
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person
meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
Job requires working at times within construction environments wearing appropriate personal
protective gear.
Travel for business functions and site visits - approximate 25%
This role requires full-time in-office presence, including to engage in in-person team interaction,
meetings and collaboration, client support, mentoring, coaching, and/or feedback.
SUPERVISORY RESPONSIBILITIES:
N/A
DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position.
It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
Contents are subject to change at management's discretion.
