Description:- Provide support for implementation, troubleshooting and maintenance of IT systems
- Manage daily activities of configuration and operation of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Provide in-depth experience in trouble-shooting IT systems
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Qualifications:
- TS/SCI Poly
- BS +10 years experience
- Knowledge of Linux and Windows operating systems and command-line interface (CLI)
- Some familiarity in scripting languages (e.g Bash, PowerShell)
- Experience with system automation tools (e.g. Active Directory, Group Policy for Windows)
- Knowledge of network protocols and services (e.g. TCP/IP, DNS, DHCP)
- Familiarity with virtualization technologies (e.g. VMWare, KVM, Docker for Linux; Hyper V, VMWare for Windows
- Some experience with monitoring and logging tools (e.g. Splunk, Zabbix, ELK)
- Understanding of security best practices and protocols
Offering the very best compensation packages and the flexibility to let our employees decide what's most important to them. No vesting schedule, no annual requirements for perks - we believe you should have the freedom to choose the benefits that work best in your life.
Employee Freedom of ChoiceOur focus is on people first. We offer comprehensive and flexible compensation packages that match the best the industry has to offer and can be customized to fit your needs.
Our Benefits:- 100% company-paid health, dental, and vision premiums
- Automatic company contributed Health Savings Account (HSA) up to $3,900 for families
- Up to 7 weeks of Paid Time Off (PTO)
- Automatic 401k Investment
- Paid 11 Federal Holidays
- BlueCross BlueShield Health Insurance
- Tuition/Training Reimbursement
- Access to Ravens season tickets in club level
- Company-paid golf events for your time and course fees
