Job Description
Description:This is an opportunity to join the IERUS team as a Systems Administrator supporting a large Missile Defense Agency program.
Responsibilities:- Maintain frequent internal and external customer contacts and represents the organization in delivering solutions to challenging technical issues related to specific projects.
- Occasional work outside of regular hours may be required
- Serve as the first line of defense for user-level interactions and issues
- Supporting users in person, over secure phone, email, or instant message (IM)
- Support MDA flight tests, focus on integrating R&D systems into program systems.
Required Qualifications:- A Bachelor's Degree in Computer Science, Information Technology, Computer Information Systems, Mathematics, Physics, or a related field from an accredited university, along with 5 years of experience; or a Master's degree in a related field with 3 years of relevant work experience; or 9 years of relevant work experience may be considered as an alternative to a degree
- Must have a current, active DoD 8140 certification at IAT Level II or higher (such as Security+ CE, CCNA-Security, CySA+, CND, etc.) at the time of application, which is required to start.
- Must be a U.S. Citizen with an active DoD Secret security clearance at the time of application, which is required to start
- Willingness to travel 10% of the time for business needs
- Since this position will be customer-facing, strong customer service skills, in addition to IT expertise, are essential
- Comfortable diagnosing and troubleshooting issues with remote users daily
Preferred Qualifications:- Creating domain accounts with restricted security group addition abilities
- User password resets and VDI troubleshooting
- Application installation and troubleshooting support for users
- User Thin Client Troubleshooting
- Collaborate with the Active Directory team and compliance/patching admins to review and improve updating processes and procedures
- Administrative experience with RedHat 7/8/9 in an enterprise setting
- Experience with Windows 10/11 administration in an enterprise setting
- Additionally, over 3 years of experience supporting users in an enterprise-level system
- Experience in installing and troubleshooting Windows and Linux applications
- Comfortable interfacing professionally with users and customers in an IT service setting
- Ability to write and edit technical documentation of processes and procedures in solutions such as Atlassian Confluence
Location: Colorado Springs, CO
The proposed salary range for this position is $114,000 - $129,000. Salaries are commensurate with candidate experience and qualifications within the experience bandwidth, as well as market and business considerations.
