Wells Fargo

System Operations Manager - Trade Support

Wells Fargo$110K — $130K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of Systems Engineering and Technology Architecture experience
  • 2+ years of Leadership experience
  • 1+ year of direct management within technology
  • 4+ years leading IT or end-user services teams supporting trader floors preferred
  • Bachelor's degree in Computer Science or related discipline preferred

Responsibilities

  • Manage a team of Systems Operations Engineers for Desktop and Voice support
  • Engage with stakeholders in Systems Operations
  • Identify opportunities to enhance system efficiency and reduce manual intervention
  • Resolve issues related to operating systems and application software
  • Develop and interpret policies in compliance with risk management
  • Collaborate with IT personnel and vendors
  • Mentor direct reports and assist in hiring

Benefits

  • Opportunity for leadership within a high-stakes trading environment
  • Focus on operational excellence and efficiency improvements
  • Collaboration with various technology and compliance teams
  • Emphasis on risk management and adherence to regulations
  • Onboarding and talent development responsibilities
Full Job Description
About this role:

This role is a leadership position within End User Services, responsible for leading Trader Desktop and Voice Support across the Central and Western U.S. trading floors, supporting Commodities, Equities, Fixed Income, and Advisor trading businesses. The role provides oversight of operational performance, risk management, incident resolution, and service delivery for critical desktop, voice, and collaboration technologies. Responsibilities include team leadership, onboarding, performance management, workforce planning, and building strong partnerships with Lines of Business. The successful candidate will work closely with Technology, Risk, Compliance, and Engineering teams to ensure support services are delivered effectively and aligned with regulatory, security, and operational requirements, while maintaining service excellence and adherence to Service Level Agreements (SLAs).

In this role, you will:
  • Manage a Systems Operations Engineers team that provides Desktop and Voice support to Traders
  • Engage stakeholders and internal partners associated with the Systems Operations functional area
  • Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
  • Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
  • Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
  • Collaborate and consult with analysts, Information Technology personnel, or vendors
  • Manage mid to highly experienced analysts
  • Manage allocation of people and financial resources for Systems Operations
  • Mentor and guide talent development of direct reports and assist in hiring


Required Qualifications:
  • 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Leadership experience
  • 1+ year of direct management within technology


Desired Qualifications:
  • 4+ years of experience leading and developing individual contributors in an IT or end-user services environment supporting trader floors
  • Bachelor's degree or above, in Computer Science, Business other related discipline
  • Abilities to lead and drive Operation efficiencies & improvements, and automations
  • Ownership of processes, procedures, or service offerings with moderate-to-high complexity
  • Strong understanding of IT service operations, incident/problem management in ServiceNow, and continuous improvement
  • Demonstrated risk management discipline and adherence to enterprise policies and controls
  • Experience balancing business outcomes with risk and regulatory requirements
  • Experience with cloud technologies, including Azure, Google Cloud Platform (GCP), and AWS.
  • Ability to Drive operational efficiency and improve productivity.
  • Works well under pressure with the ability to deliver information and services in an expedited manner.
  • Experience in Data Analysis utilizing Microsoft Suite, and Ability to generate Executive summaries and present it in PowerPoint Presentations
  • Utilize data analysis and reporting tools to track operational performance, identify trends, and deliver meaningful insights to stakeholders through dashboards and executive summaries


Job Expectations:
  • This position required to be in the office five days per week
  • This position does not offer visa sponsorship


Posting End Date:

12 Sep 2026
*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

Keep up to date with the latest from Wells Fargo Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and get insider tips on crafting the perfect resume and acing your interview.

Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ

Similar Jobs

More Jobs at Wells Fargo

More Finance & Insurance Jobs

Find similar System Operations Manager - Trade Support jobs: