How you'll make an ImpactAs the Systems Engineer (SE), you will provide onsite technical support to customers on a recurring or non-recurring basis and will be an escalation point for technical issues.
Location and Work Expectations- This exciting opportunity involves working on-site with various clients throughout the Delaware, Maryland, and Virginia area, providing an immersive and dynamic work experience. Join us as we embark on a journey that takes you to different client sites every day, offering you the chance to explore new locations, build diverse professional relationships, and make a significant impact in the industry. To best support our clients and team, this role is open only to candidates who are physically located in Washington, DC.
- Must have a valid driver's license and insured vehicle. Travel may require up to 1.5hr drive to the location.
- This role also includes participation in a rotating on-call schedule.
What you will be doing - Provides excellent support to customers remotely or onsite as needed
- Resolves technical issues as assigned
- Maintain utilization metrics above 80%
- Provides advanced troubleshooting and resolutions
- Design and build networks, VLANs and security rules
- Design and build GPOs to enforce policy across organizations
- Configuration of AAD and DirSync to O365
- Troubleshoot advanced applications, servers, and networks
- Troubleshoot Virtual machines and drives
- Troubleshoot VLAN settings and configurations
- Create and manage internal DNS zones and settings
- Understanding of raid arrays and configurations
- Create virtual machines, drives, and configurations
- Create and manage firewall rules and configurations
- Migrate VMs from hosts and storage
- Update ticket notes and details daily
- Participates in the afterhours support rotation
- Preforms deployments and new system setups
- Performs datacenter visits as needed
You'll be successful in this role if you have experience in/with:- At least 5 to 7 years of experience that is directly related to the duties and responsibilities specified
- Windows Server Administration/Deployment/Implementation
- Email Migrations - On-Prem/O365/Google Suite
- Intune/Endpoint Manager Setup/Configuration
- Microsoft Azure Knowledge - Implementation of VM's, VNets, Virtual Gateways, Virtual Firewalls
- Sharepoint Online - Implementation / File Migrations / OneDrive
- Tenant to Tenant Migration Experience - O365 to O365, Google to O365
- Network infrastructure implementation and administration of routers, firewalls and switches in-depth experience including system implementation, management and documentation
- Microsoft Hyper-V/ VMware LAN/WAN Technologies
- Ability to create and document technical information to both technical and non-technical personnel
- Ability to travel to client premises as needed
- This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks, because the job requires a great deal of multi-tasking. We also require accurate and timely tracking of client work, service calls, and related documentation including timesheets and expense reporting.
- This role involves extended periods of sitting or standing and regular use of computers and office equipment
Required language skills - Ability to communicate professionally, in English, both written and orally
- Ability to write business correspondence and process procedures
- Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Bonus points for- Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
- Experience with ConnectWise (Manage & Automate) and SCCM
- Subject matter expert for specific technologies (e.g. Microsoft, VMware, Citrix, Cisco, etc.)
- Certifications including:
- Microsoft Certified Systems Engineer (MCSE)
- Network+ Certified
- Microsoft Azure Administrator AZ-104
- VMware Certified Professional (VCP)
- Cisco Certified Network Associate (CCNA)
- Citrix Certified Administrator (CCA)
- Information Technology Infrastructure Library (ITIL) Foundation
Benefits and Perks - Medical, Dental and Vision coverage for employee and family
- 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
- Group Term Life and Accidental Death and Dismemberment coverage (company provided)
- Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
- Health Savings Account (HSA) Options / PPO Options
- Employee Assistance Program
- Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
- Education Reimbursement Program
- Generous Employee Referral Program - cash bonus for successful referrals!
- Dynamic Recognition and Rewards
- Clear Promotion and Advancement Tracks
- Work with Industry-Leading Talent
The base pay range for this position is expected to be between $75,000 and $90,000 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
FLSA Status: Salaried, Exempt
Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.
Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.
Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.
Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 8/19/26.
