7+ years in business analysis and process improvement
3+ years in ECM strategies within government or financial services
Excellent critical thinking and attention to detail
Proven track record in creating structured technical documentation
Strong communication skills for translating complex concepts
Ability to work independently and collaboratively
Responsibilities
Partner with stakeholders to evaluate and improve ECM practices
Analyze workflows to identify gaps and recommend improvements
Document future state business and technical requirements
Design standardized workflows and governance frameworks
Develop understanding of investment systems and data architecture
Maintain documentation for file strategies and system processes
Identify process improvement opportunities and contribute to projects
Benefits
Hybrid work schedule with flexibility
Opportunity to work on strategic initiatives
Exposure to enterprise content management best practices
Development of comprehensive documentation skills
Collaboration within cross-functional teams
Full Job Description
Hybrid Schedule: Monday, Thursday, Friday at home and Tuesday and Wednesday in the office until 9/4. After Labor Day, it will be Monday and Friday at home and T, W, TH in the office.
Scope:
The Investment Decision Support team is seeking an experienced Business Systems Analyst to contribute to the following efforts:
Partner with Investment stakeholders to evaluate current enterprise content management ("ECM") practices; conduct interviews and analyze workflows to identify best practices, gaps, inefficiencies, legal and policy requirements, scope recommendations, improvement opportunities and risks.
Elicit, analyze and document future state business and technical requirements related to ECM, data handling, and system enhancements.
Recommend standardized approaches for document intake, storage, retrieval, approval, versioning, classification and retention.
Design and implement standardized workflows and governance frameworks for content organization, classification, retention, and accessibility, including document libraries, metadata structures, taxonomy, content types, workflows, templates, and security frameworks.
Develop a comprehensive understanding of investment systems, document repositories, and data architecture, including data flows and system integrations.
Create and maintain detailed documentation supporting file strategies, data flows, system processes, and operational procedures.
Develop and execute testing strategies to validate system changes, document workflows, and process improvements.
Support internal teams by developing job aids and conducting training on new technology and processes.
Contribute to data analysis, reporting, and document-driven insights to inform decision-making.
Proactively identify process improvement opportunities and drive solutions.
Contribute to strategic initiatives and special projects as directed by the IDS Research Director.
Required Skills
Bachelor's degree from a four-year college or university.
7+ years of experience in business analysis, requirements gathering, document/data lifecycle management, and process improvement.
3+ years of experience supporting ECM strategies and enterprise data practices in a government, investment or financial services environment.
Excellent critical thinking and problem-solving skills with strong attention to detail.
Proven experience creating clear, structured technical documentation (e.g., requirements, process maps, data and document flows).
Strong verbal and written communication skills with the ability to translate complex concepts into clear business terms.
Demonstrated ability to collaborate effectively in a cross-functional team environment.
Demonstrated ability to work independently and proactively identify and address areas needing attention or improvement.
Additional Preferred Skills
Familiarity with process automation tools used to improve efficiency and reduce manual effort.
Experience working with reporting tools and dashboards to support business insights and decision-making.
Understanding of investment, financial services, or a related business environment.
This position will be for a period of approximately 12 months with the potential for an extension.
