About the job: BCT LLC is seeking System Administrators to join our team. The ideal candidate must possess an active TS/SCI with POLY and have experience with Policy and/or a SIGINT background. In this position, you will provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Deliver Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and hardware problems and remains involved in the resolution process. Configure and manage UNIX and Windows operating systems and install/load operating system software, troubleshoot, maintain integrity and configures network components along with implementing operating systems enhancements and updates to improve reliability, security and performance.
Required Experience: Level 1 - Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Help users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Required Education: - Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.
- One (1) year experience with modern operating systems and network architectures.
- One (1) year experience with Certification and Accreditation process, Architecture development and design, Risk Assessments and IA Metrics gathering.
- DoD 8570 CWIP Information Assurance Technical (IAT) Level I certification or higher is required.
Level 2 All of the capabilities under Level 1 and: - Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
- Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Required Education: - Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.
- Three (3) years of experience with modern operating systems and network architectures.
- Three (3) years of experience with Certification and Accreditation process, Architecture development and design, Risk Assessments and IA Metrics gathering.
- DoD 8570 CWIP Information Assurance Technical (IAT) Level I certification or higher is required.
Level 3 All of the capabilities under Level 2 and: - Support the design of systems, mission architecture and associated hardware
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
- Analyze and resolve complex problems associated with server hardware, applications and software integration
Required Education: - Fifteen (15) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
- Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.
- Five (5) years of experience with modern operating systems and network architectures.
- Five (5) years of experience with Certification and Accreditation process, Architecture development and design, Risk Assessments and IA Metrics gathering.
- DoD 8570 CWIP Information Assurance Technical (IAT) Level II certification or higher is required.
Salary Range: $120,000-220,000
The above salary range represents a general guideline; however, BCT-LLC considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
What We Offer• Very competitive 401(k) Plan with Matching Contributions
• Independent 401(k) and Investment Advisory Services
• BCT-Funded Health Savings Account (HSA)
• Health/Dental/Vision Coverage
• Competitive PTO & Federal Holiday package
• Life/AD&D/Disability Coverage paid 100% by BCT
• Generous Employee Referral Program
• Tuition/Training Reimbursement
• Gym Membership Program
• Pet Adoption Program
• Several Scholarship Opportunities- available to BCT family members/dependents
