What You Will Do: As a
System Administrator Level 2 at Independent Software, you will support the implementation, troubleshooting, and maintenance of mission-critical Information Technology (IT) systems supporting national defense and intelligence operations. You will help maintain the reliability, security, and performance of enterprise IT environments by supporting day-to-day operations across client/server systems, storage, network infrastructure, and operating systems.
In this role, you will provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, troubleshoot hardware and software issues, monitor system health, and assist with system administration activities in Linux/UNIX and Windows environments. You will work closely with engineering teams, customers, and agency stakeholders to ensure secure, reliable, and efficient IT operations.
Key Responsibilities:- Provide Tier 1 and Tier 2 support for the implementation, troubleshooting, maintenance, and operation of enterprise IT systems.
- Monitor and support the day-to-day operation of client/server, storage, network, and enterprise infrastructure.
- Configure, administer, and maintain Linux/UNIX and Windows operating systems.
- Install, configure, troubleshoot, and maintain operating system software and system components.
- Troubleshoot hardware, software, and network-related issues and support problem resolution through completion.
- Monitor system performance and implement enhancements to improve reliability and operational efficiency.
- Support system maintenance activities, including software updates, patching, and configuration management.
- Develop and maintain scripts or automation tools to improve operational efficiency.
- Support virtualization, enterprise infrastructure, and related technologies as required.
- Maintain technical documentation, operational procedures, and system configurations.
- Communicate system status, issues, and resolutions to customers, management, and technical teams.
Required Skills and Qualifications:- Strong knowledge of Linux/UNIX and Windows system administration.
- Experience supporting enterprise IT infrastructure, including client/server, storage, and network environments.
- Experience troubleshooting hardware, software, operating system, and network issues.
- Experience with system monitoring, maintenance, and performance optimization.
- Familiarity with scripting or automation tools to support system administration.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a team environment.
Education and Experience: - Bachelor's degree in a technical discipline from an accredited college or university plus eight (8) years of systems administration experience
- In lieu of a degree, four (4) additional years of systems administration experience may be substituted
Certifications: - DoD 8570 IAT Level I or higher (e.g., Security+ CE) is required
Clearance Requirement: - Must possess an active TS SCI with appropriate Polygraph to be considered for this role
