Reflexive Concepts

System Administrator III

Reflexive Concepts • $95K — $115K *
Annapolis, MD 21401In-Person
Information Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 15 years of experience as a Systems Administrator (SA) on similar programs and contracts is required.
  • Bachelor's degree in a technical discipline from an accredited college or university is required; or equivalently, 5 years of additional SA experience may substitute for the degree.

Responsibilities

  • Provide implementation, troubleshooting, and maintenance support for IT systems.
  • Identify, diagnose, and resolve issues for Tier 1 and Tier 2 support.
  • Manage daily configuration and operation activities of IT systems.
  • Assist users in accessing and utilizing IT systems effectively.
  • Monitor and resolve operational issues for client/server/storage/network devices and mobile devices.
  • Communicate escalation statuses to agency management and internal customers.
  • Optimize system operations and conduct capacity analysis and planning.

Benefits

  • Comprehensive support for professional development and growth.
  • Opportunities to work with advanced technology and methodologies.
  • Collaborative work environment with a focus on team support.
  • Exposure to enterprise-level systems and architectures.
Full Job Description
Responsibilities
  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide assistance to users in accessing and using IT systems
  • Provide support to IT systems including day-to-day operation, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning
  • Provide in-depth experience in troubleshooting IT systems
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
  • Provide support for the dispatch system and hardware problems and remain involved in the resolution process
  • Configure and manage UNIX and Windows (or other applicable) operating systems; install/load operating system software; troubleshoot, maintain integrity of, and configure network components along with implementing operating system enhancements to improve reliability and performance
  • Support the design of systems, mission architecture and associated hardware
  • Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
  • Analyze and resolve complex problems associated with server hardware, applications, and software integration

Qualifications
  • Fifteen (15) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required.
  • Bachelor's degree in a technical discipline from an accredited college or university is required.
    • Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Required
  • Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.
  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers.
  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
  • Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating system enhancements to improve reliability and performance.
  • This candidate should have the skills and experience necessary to support installation and maintenance of Cisco routers and switches in support of enterprise systems for the program.

Desired Skills
  • Docker
  • Kubernetes
  • AWS
  • Linux

About Reflexive Concepts

Reflexive Concepts Careers

Joining Reflexive Concepts presents an unparalleled opportunity to become part of a leading team of professionals dedicated to innovation and technology. This is a pivotal time to engage with a company that values growth, leadership, and diversity in its workforce.

Explore Job Opportunities

Reflexive Concepts is actively seeking talented individuals for various positions across the company. With a commitment to professional excellence, Reflexive Concepts offers a dynamic environment where skills are honed, and careers flourish. Explore the multitude of job opportunities that range from internships to full-time positions, each offering a unique chance to contribute to groundbreaking projects.

Experience the Culture and Benefits

At Reflexive Concepts, the culture thrives on diversity, innovation, and leadership. Employees enjoy a range of benefits designed to support their professional and personal growth. The company is dedicated to fostering an inclusive environment where every team member’s contribution is valued. Benefits include comprehensive health care, flexible working conditions, and continuous professional development through diversity training and leadership workshops.

Engage in Professional Growth

Career advancement is a cornerstone of employment at Reflexive Concepts. The company supports a trajectory of professional growth through robust training programs, access to global resources, and opportunities to lead. Networking within the industry and participating in global teams allow employees to gain valuable insights and experiences that propel their careers forward.

Innovative Work Environment

Reflexive Concepts is at the forefront of technological advancement and industry innovation. Employees are encouraged to push the boundaries of what is possible, bringing fresh ideas and perspectives to their work. The collaborative atmosphere fosters a sense of community and drives collective success.

Join the Team

Reflexive Concepts is hiring! Search open positions that align with your skills and interests. The company looks for passionate, curious, and solution-driven team players. Prepare your resume, sharpen your interview skills, and get ready to embark on a rewarding career path with Reflexive Concepts.

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Learn more about Reflexive Concepts
Size
11 employees
Industry
Business Services
* Ladders Estimates

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