About the Role

The SVP of Supply Chain will lead Veho's operational execution and scaling across our nationwide network, reporting to the Chief Product Officer. This role is responsible for both day-to-day operational performance across the entire Veho network (including sortation centers, linehaul transportation, and last-mile delivery operations); and for designing and building our national network as we continue to expand around the country.

The SVP Supply Chain will ensure operational excellence while scaling to support rapid market expansion, maintaining our industry-leading 99%+ on-time delivery rate and 4.9/5 customer satisfaction score, and building a culture of continuous improvement that consistently drives efficiency and enables Veho to introduce new delivery products to the market . Working in close partnership with Product, Engineering, and the broader operations organization, this leader will translate product strategy into operational reality across 100+ markets.

What Success Looks

• Organizational Excellence: Built high-performing operations leadership team with clear processes, eliminated operational chaos, and established scalable systems that enable the team to execute with excellence as the business grows
• Product Partnership: Established operations as a strategic thought partner to Product and Engineering, with operational insights directly shaping product roadmap priorities and go-to-market decisions
• Network Efficiency: Reduced cost per package by 20%+, ops-clock adherence, sortation efficiency, and capacity utilization improvements while maintaining service levels.
• Scale & Growth: Successfully scaled operations to handle 100% volume increase across existing markets and support national expansion with consistent quality
• Operational Performance: Maintained 99.9%+ attainment of committed on time delivery rate and 4.9/5 client satisfaction, while significantly increasing throughput and operational capacity
• Incident Reduction: Decreased operational incidents and customer escalations by 30%+ through proactive monitoring and operational rigor.
• Package Loss Elimination. Implemented chain-of-custody adherence and security best practices and eliminated all package loss through our network.
• Culture of Accountability and Continuous Improvement. Built a culture of continuous improvements when yesterday's results are never good enough, and where all Veho supply chain employees are motivated (and held accountable to) constantly push the bar.
• New Product Innovation. Created the operational environment where Veho's product team can regularly experiment with new delivery models (same-day; returns; DSP) without creating operational friction at the warehouse level.

Key Responsibilities

• Strategic Planning & Performance Management
  
  • Lead operational forecasting, sales/marketing and operations alignment, and performance management across the organization.
• Network Optimization & Design
  
  • Own network strategy, facility footprint optimization, and capacity planning across sortation centers.
• Transportation & Linehaul Operations
  
  • Manage middle-mile transportation between facilities and optimize linehaul routes and carrier partnerships.
• Ground Operations (Sortation Centers)
  
  • Drive performance across sortation facilities including throughput, accuracy, and labor productivity.
• Program Management & Cross-Functional Delivery
  
  • Drive major operational initiatives through PMO, ensuring alignment with Product and Engineering roadmaps.

Key Experience

• 12+ years of progressive operations leadership experience with at least 3-5+ years in senior executive roles
• Led operations at scale for companies processing hundreds of millions of units/transactions per year in logistics, e-commerce, or related industries with a complex physical supply chain.
• Successfully scaled operations through hyper-growth phase (1.5-3x growth over 2-3 years) in venture-backed or high-growth environment
• Led cross-functional initiatives involving Operations, Product, and Engineering teams; comfortable in product-led organizations
• Has operated in both scaling/building mode AND efficiency/optimization mode; comfortable with ambiguity but brings structure
• Preferred to have direct experience with marketplace, gig economy, or crowdsourced workforce models
• Location & Travel
  
  • New York-based candidates: This is an in-office role.
  • Candidates outside of New York: This role requires 75% travel.

Compensation - $275,000 to $300,000 range

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that's built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!