Target Range:$250,000.00/Yr. - $350,000.00/Yr.
Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
Eligible for an Annual Discretionary Cash Bonus Target:
Eligible for an Annual Discretionary Restricted Stock Units Bonus Target:
These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.
About This JobThis role is onsite will report full-time to our HQ in San Diego, California. Remote/Hybrid is not offered.
The SVP, Head of Enterprise Digital Product at Axos is a senior executive responsible for defining and executing the company's enterprise digital product vision, strategy, and customer experience across its direct-to-consumer, securities, and commercial platforms. This role oversees digital product initiatives spanning consumer banking and self-service experiences, securities solutions for RIAs and broker-dealers, and commercial digital capabilities for business clients and internal relationship teams. The Head of Enterprise Digital Product drives innovation, harnesses technology and data, and leads cross-functional teams to deliver differentiated, secure, and scalable digital products that serve retail customers, investment professionals, and commercial clients.
Responsibilities:Digital Strategy & Leadership- Define and lead the enterprise-wide digital product strategy across Axos' direct-to-consumer, securities, and commercial platforms, ensuring all initiatives are customer-centric and deliver measurable value.
- Anticipate competitive and market trends across digital banking, wealth and securities platforms, commercial treasury and servicing capabilities, and embedded digital experiences.
- Champion a customer-first, digital-first, product-driven culture across Axos.
- Ensure that customer insights, feedback, behavioral data, and market intelligence inform strategic decisions and product roadmaps.
Product Strategy & Roadmap- Own the product vision and roadmap for Axos' direct-to-consumer digital banking experiences, securities platforms for RIAs and broker-dealers, and commercial digital capabilities.
- Align product development with the needs of retail customers, financial advisors, broker-dealers, commercial clients, and internal business stakeholders.
- Prioritize features and investments based on customer insights, analytics, competitive analysis, regulatory considerations, and market demand.
Customer, Advisor & Client Experience- Deliver secure, intuitive, and differentiated digital experiences across Axos' consumer, advisor, broker-dealer, and commercial platforms.
- Integrate advanced capabilities for RIAs and broker-dealers, including portfolio management, trading execution, compliance workflows, and client reporting.
- Enhance commercial client experiences through capabilities such as digital onboarding, payments, account servicing, cash management, reporting, lending and loan management, and relationship support tools.
- Ensure a customer-centric approach across all Axos digital products, placing user needs, feedback, and experience at the core of design and decision-making.
Digital Personalization & Marketing Collaboration- Drive personalized digital experiences across consumer, securities, and commercial platforms using data insights, behavioral analytics, and AI-driven recommendations where appropriate.
- Work closely with Axos' digital marketing and business teams to align product capabilities with acquisition, engagement, retention, and relationship growth strategies.
- Collaborate on segmentation, lifecycle journeys, and personalization initiatives to increase adoption, satisfaction, and cross-sell effectiveness.
- Use analytics to continuously refine digital engagement strategies, ensuring relevance and value for retail users, financial professionals, and commercial clients.
- Ensure product and go-to-market efforts are fully integrated, delivering a cohesive and seamless customer journey.
Go-to-Market Strategy & Cross-Functional Collaboration- Collaborate closely with marketing, sales, operations, and business unit leaders at Axos to define go-to-market strategies for digital products across direct-to-consumer, securities, and commercial channels.
- Align product launches, feature rollouts, and enhancements with business priorities, sales enablement, customer engagement initiatives, and service delivery models.
- Ensure that go-to-market plans integrate customer insights, regulatory requirements, risk considerations, and business objectives.
- Monitor and measure the success of product launches and adoption initiatives, adjusting strategies based on performance metrics and feedback.
- Foster ongoing communication and alignment between product, engineering, marketing, operations, and business teams to maximize adoption, revenue growth, and customer satisfaction.
Performance Metrics & Analytics- Define, implement, and continuously monitor key performance indicators for consumer, securities, and commercial digital platforms, including acquisition, adoption, engagement, retention, operational efficiency, and revenue impact.
- Establish data-driven dashboards and reporting tools to provide actionable insights for executive leadership and product teams.
- Use analytics to guide product decisions, prioritize feature development, and optimize user experience across all digital channels.
- Set measurable goals for digital product initiatives and track progress against them to ensure alignment with business objectives.
- Foster a culture of data-driven decision-making across product, engineering, operations, and go-to-market teams.
Growth & Market Differentiation- Drive adoption, engagement, and retention across retail, advisor, broker-dealer, and commercial channels.
- Develop strategic partnerships, where appropriate, with fintechs, data providers, custodians, and other technology partners that enhance enterprise digital capabilities.
- Position Axos competitively across digital banking, securities platform, and commercial digital experience markets through differentiated product strategy and execution.
Leadership & Organizational Development- Directly manage product management and user experience leadership across enterprise digital channels.
- Build and lead high-performing teams serving direct-to-consumer, B2B securities, and commercial digital products.
- Mentor teams to embrace experimentation, rapid iteration, disciplined prioritization, and innovation.
- Report digital product strategy, progress, risks, and growth opportunities to executive leadership and the board.
- Work collaboratively with software development and project management leaders to evolve the delivery model from project-based execution to product-centric operating practices.
Personal Attributes:- Innovative: Ability to think creatively and drive innovation.
- Analytical: Strong analytical skills and data-driven decision-making.
- Collaborative: Excellent team player with strong interpersonal skills.
Requirements:- Bachelor's degree in Business, Engineering, or a related field. MBA preferred.
- 10+ years of experience in product management, digital product leadership, or related roles, with at least 5 years in a senior leadership capacity.
- Strong leadership, strategic thinking, and communication skills, with the ability to work cross-functionally and manage multiple senior stakeholders.
- Deep understanding of digital product development processes, operating models, and methodologies.
- Strong market insight and customer orientation across consumer, securities, and commercial financial services.
Axos Employee Benefits May Include:- Medical, Dental, Vision, and Life Insurance
- Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
- HSA or FSA account and other voluntary benefits
- 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
- Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading
