The Sustaining Engineer supports and improves the Litecontrol architectural linear lighting portfolio. This role works closely with Manufacturing, Quality, Product Management, Technical Support, Supply Chain, suppliers, and other engineering teams to resolve product and process issues, maintain product documentation and configuration systems, and support customer requirements.
Key Responsibilities- Provide on-site engineering support for existing products, including troubleshooting fabrication, assembly, testing, and quality issues with manufacturing personnel.
- Investigate product failures, warranty claims, and customer returns; perform root cause analysis and implement corrective actions.
- Manage engineering changes, BOMs, drawings, specifications, and related product documentation.
- Serve as the product engineering liaison for SAP VC (variant configurator), providing requirements, validating configuration behavior, and ensuring configuration logic accurately reflects product design and manufacturing requirements.
- Drive continuous improvement, value engineering, cost reduction, product reliability, and manufacturability initiatives while maintaining performance and compliance requirements.
- Build and evaluate prototypes, samples, and product modifications to support manufacturing, project, and customer needs.
Qualifications- Bachelor's degree in engineering or a related field, with relevant experience in product design or manufacturing support; 2-5 years preferred.
- Proficiency with 2D drawings and 3D CAD software.
- Strong troubleshooting and root cause analysis skills, with the ability to build prototypes and samples, assemble products, and support product installations.
- Proficiency with Microsoft 365 applications.
- SAP ERP experience is desirable; SAP Variant Configurator is a plus.
- Knowledge of sheet-metal fabrication, mechanical assembly, and manufacturing processes is desirable.
- Configurable product or engineered-to-order experience is a plus.
CompensationThe position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more. This salary range is $77,500-96,800
Benefits and PerksThe Highlights:All around competitive culture where together we strive to:
- Approach each day with a tenacious curiosity
- Communicate openly and honestly- internally and externally
- Work hard, take risks, fail fast...learn and move on
- Embrace diversity and welcome opposing thoughts
- Empower and develop each other
- We have an open and inclusive culture where you'll learn and grow through programs and resources like:
- Quarterly company all employee meetings
- Management and Leadership development
- Initiatives and special projects with executive leadership exposure
- Access to top-notch learning courses through LinkedIn Learning
- Regular manager check-ins to drive performance and career growth
Our more standard benefits- Full-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
- Paid Company Holidays
- A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
- 401(k) retirement program with a fully vested immediate company match
- Flexible Spending Account options for pre-tax employee allocations
