MGM Resorts International

Surveillance Operator - MGM Yonkers

Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Must be 18 years or older and eligible for NY State Gaming Commission licensure
  • High school diploma, GED, or equivalent required
  • At least 1 year of prior experience in gaming and/or surveillance
  • Availability to work nights, overnights, and weekends
  • 1 year of experience in a similar resort setting preferred

Responsibilities

  • Operate CCTV technology to monitor and review casino activities
  • Proactively monitor casino areas to identify suspicious activity
  • Document incidents such as guest complaints and thefts
  • Maintain knowledge of policies and procedures through ongoing training
  • Cooperate with Gaming Authority and assist law enforcement as needed
  • Identify trends and anomalies using software applications
  • Collaborate with leadership to enhance guest experience

Benefits

  • Professional growth through development programs and networking events
  • Supportive work environment focused on teamwork and innovation
  • Comprehensive health, dental, and vision insurance
  • Exclusive discounts on various services and products through corporate partners
  • Complimentary meals from the employee dining room
  • Free on-site parking for convenience
Full Job Description
Yonkers, New York

THE JOB:

Join our dynamic team as a Surveillance Operator, where your keen attention to detail and technical expertise will be instrumental in creating a thrilling and secure experience for our guests! In this role, you'll collaborate with partner departments to uphold our commitment to exceptional service, ensuring compliance with company policies and regulations while effectively troubleshooting any challenges that arise.

THE DAY-TO-DAY:
  • Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio, video evidence, and monitor the system for malfunctions
  • Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft
  • Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances
  • Maintain and improve knowledge of rules, company policies, procedures, and threats in all areas which Surveillance is responsible for monitoring through training and professional development
  • Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies, as necessary. Testify in court as a representative for the company, as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee
  • Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies
  • Collaborate with leadership to maximize guest experience
  • Perform other job-related duties as requested


THE IDEAL CANDIDATE:
  • Must be 18 years or older and able to obtain proper licensure as required by the New York State Gaming Commission
  • Must have a high school diploma, GED, or equivalent
  • Has at least 1 year of prior relevant experience within gaming and/or surveillance
  • Is available to work nights, overnights, and weekends
  • Has at least 1 year of prior relevant experience working in a similar resort setting


THE PERKS & BENEFITS:
  • Unlock professional growth with robust development programs, networking events, and community volunteer initiatives
  • Thrive in a supportive environment where teamwork and innovation flourish
  • Enjoy extensive health, dental, and vision insurance, a retirement savings plan with company matching, and wellness programs to support your physical and mental well-being
  • Access exclusive discounts on hotels, entertainment, shopping, dining, travel, electronics, and more through our corporate partners
  • Indulge in complimentary meals from our employee dining room, featuring a variety of tasty and nutritious options
  • Enjoy free on-site parking for a convenient start to your day


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10984

Pay Rate

The rate for this role is:
$40.24

Pay is subject to review following 90 days of employment.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!

About MGM Resorts International

MGM offers building operations, building maintenance, facilities management, lease administration, property accounting, financial reporting, contract management, and construction management services. They manage multifamily market-rate housing for property owners and residents.

MGM Resorts International Careers

Join the vibrant team at MGM Resorts International, a global leader in hospitality and entertainment, and experience a career filled with innovation, leadership, and growth. As part of our dynamic team, you will have the opportunity to work alongside the best professionals in the industry and contribute to an environment rich in diversity and inclusivity.

Work You’ll Do

At MGM Resorts International, we are committed to creating memorable experiences for our guests and providing unparalleled service. Whether you are interested in hotel operations, casino management, or culinary arts, we offer a variety of job opportunities that will allow you to showcase your skills and advance your career.

Transform Your Career

Lead and innovate with MGM Resorts International, where we encourage professional growth and leadership development through robust training programs and hands-on experience. Our commitment to innovation and excellence has made us a leader in the hospitality industry, and by joining our team, you can be a part of that legacy.

Join a Leading Team

Collaborate with a diverse group of talented individuals who are passionate about hospitality and entertainment. MGM Resorts International is home to a team of over 50,000 dedicated professionals, all working together to bring our unique brand of excitement and luxury to guests around the world.

Introducing the MGM Resorts International Career Development Program

We are proud to offer a comprehensive career development program designed to nurture your professional growth and prepare you for leadership roles within the company. From internships to full-time positions, MGM Resorts International provides a pathway for career advancement and personal achievement.

Innovate and Lead

Participate in groundbreaking projects and initiatives that set the standard for the hospitality industry. At MGM Resorts International, your innovative ideas and proactive approach to problem-solving will drive the success of our company and redefine the guest experience.

Be Part of a Great Team

Experience a company culture that values teamwork, communication, and respect. At MGM Resorts International, we believe that every team member plays a crucial role in our success, and we are committed to fostering an inclusive workplace where everyone can thrive.

Future-Proof Your Career

With MGM Resorts International, the sky is the limit when it comes to your career potential. Take advantage of our extensive training and development programs, benefit from mentorship and networking opportunities, and build a resume that stands out in the competitive hospitality industry.

Explore Job Opportunities

Discover the exciting employment opportunities at MGM Resorts International. From front-line positions to executive roles, we offer a range of career paths that cater to a variety of interests and expertise.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

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Learn more about MGM Resorts International
Size
42,000 employees
Market Cap
$12.9 billion
Industry
Net Income
-$1 billion
Founded
2000
5 Year Trend
+0.4%
Revenue
$5.1 billion
NASDAQ

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