WW Grainger

Supv, Onsite Services

WW Grainger$67K — $113K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in retail, manufacturing, or industrial sectors, with some leadership experience preferred.
  • Understanding of financial and economic concepts, capable of performing P&L tasks.
  • Experience in a matrixed environment, demonstrating situational leadership skills.
  • Proven ability to build and maintain teams and partnerships.
  • Strong skills in process improvement and project management.

Responsibilities

  • Lead a team of 4-9 Onsite Representatives and Specialists, ensuring timely management of customer accounts.
  • Coach and retain a diverse team while fostering engagement and commitment to company values.
  • Oversee KeepStock projects to enhance productivity and profitability of services offered.
  • Partner with sales teams to provide Keepingstock expertise and support incremental sales growth.
  • Maintain strong customer relationships and collaborate with sales and branch teams to identify service opportunities.

Benefits

  • Comprehensive medical, dental, vision, and life insurance starting on day one.
  • 18 paid time off days annually, along with 6 company holidays each year.
  • 6% company contribution to 401(k) without requiring employee contribution.
  • Employee discounts, tuition reimbursement, and student loan refinancing options.
  • Maternity and nursing support programs, including up to 14 weeks paid leave for birth parents and up to 4 weeks for non-birth parents.
Full Job Description
Work Location Type: Hybrid

Req Number 331843

Compensation

The anticipated base pay compensation range for this position is $67,900.00 - $113,200.00. This role is eligible for an incentive target of up to 10 %, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.


For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Supervisor Onsite Services leads a team and oversees all Onsite services (KeepStock - our customer managed inventory solution) within a specific geography and customers. Ensure execution of the onsite services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth, and cost to serve.

You Will

  • KeepStock Management/Leadership:
  • Coach a team of 4-9 Onsite Representative and Specialists to maintain customer accounts within in a geography or customer and stock and organize products on time using essential tools and metrics
  • Select, coach, and retain a diverse team
  • Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement
  • Financial Performance/Resource Management:
  • Manage KeepStock projects in the service geography focused on improving productivity and profitability of the KeepStock offering.
  • Ensure proper solutions and resources are being offered/deployed to customers.
  • Partnerships to influence Growth:
  • Partner with the sales team, providing expertise in Keepstock offer to help sales team to exceed incremental sales growth expectations to meet Return on investment for KeepStock sites.
  • Maintain customer relationships and partner with the sales & branch teams to identify and address service opportunities.
  • Be a strong KeepStock advocate by building an internal network with local Customer Service, Sales, Supply Chain and Consulting collaborators


You Have

  • None
  • 3+ years relevant experience of retail, manufacturing or industrial business experience ideally with some leadership experience.
  • Understanding of financial and economic concepts to perform the P&L tasks.
  • Situational leadership experience in a matrixed environment and lead others not directly within span of control
  • Experience building and sustaining partnerships and teams.
  • Strength in process improvement, ownership and control and project management.

About WW Grainger

W.W. Grainger (NYSE: GWW), with 2008 sales of $6.9 billion, is the leading broad-line supplier of facilities maintenance products serving businesses and institutions in the United States, Canada, Mexico, China, India and Panama. Through a highly integrated network including nearly 600 branches, 18 distribution centers and multiple Web sites, Grainger's employees help customers get the job done, saving them time and money by having the right products to keep their facilities running.

WW Grainger Careers

Join the dynamic team at WW Grainger, a leading broad line supplier of maintenance, repair, and operating products, where job opportunities abound in an environment ripe with innovation and leadership. At WW Grainger, we are committed to fostering an inclusive culture that values diversity and encourages professional growth through comprehensive diversity training and leadership development.

Work You’ll Do

At WW Grainger, you’ll be part of a robust team that’s dedicated to excellence. Whether you’re looking to start your career through our internship programs or seeking to advance as a seasoned professional, WW Grainger offers a path filled with opportunities for growth and learning. Our team members are equipped with the skills needed to lead industries and drive innovation at every level of the company.

Explore Job Opportunities and Employment

WW Grainger is not just hiring; we are building a future. Explore the numerous job opportunities across various departments where you can put your skills to test and contribute to our mission. From positions in supply chain management to customer service, technology to sales, WW Grainger seeks passionate, curious, and solution-driven team players.

Innovate and Lead

Join a company where innovation is at the core of our business strategy. WW Grainger’s leadership in the industry is enhanced by our commitment to innovation and continuous improvement. Our employees are encouraged to think big and act boldly, driving change that influences the entire market.

Career Development and Benefits

Invest in your future with WW Grainger’s unmatched career development programs. Go as far as your ambition takes you with near-limitless opportunities to advance your career supported by extensive training, development, and certification support. Enjoy a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families.

Internship Programs and Entry-Level Positions

Kickstart your career with WW Grainger through our internship programs or entry-level positions. Gain hands-on experience, build your resume, and make invaluable networking connections that will pave the way for a successful career. Our internships provide a unique insight into the workings of a major company and serve as a gateway to full-time employment.

Join Our Team

Search open positions that match your skills and interests. We look for individuals who are eager to drive their own career path while contributing to a team that values hard work and creativity.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at WW Grainger.

Interview and Resume Tips

Prepare for your interview at WW Grainger with resources that help you stand out. Learn what we look for in potential hires and how to effectively highlight your experiences and skills on your resume. At WW Grainger, we are more than a company—we are a community. We are dedicated to maintaining an environment where every team member feels valued and has the opportunity to excel. Join us in our mission to help professionals keep their operations running and their people safe.
Learn more about WW Grainger
Size
22,700 employees
Market Cap
$28.3 billion
Industry
Net Income
$695 million
Founded
1927
5 Year Trend
+5.1%
Revenue
$11.7 billion
NASDAQ

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